Indian Railways
Refund of Rs. 986/- including Rs.250/- for excess ticket

To,

Smt. Mamta Bannerjee

Railway Minister

Government of India,

New Delhi

Sub.:- Refund of Rs. 986/- including Rs.250/- for excess ticket.

Dear Madam,

On 11th April, I travelled from Bhopal (Habibganj Station) to Gwalior. For this, I had booked an e-ticket and on boarding the train I asked the TT to allot me a seat (senior citizen) as the e-ticket indicated “WL-1” while booking. He told me to come to the adjoining bogie and the said his Boss is there and so he wanted to talk in his presence. For allotting the seat they asked me to pay some money for allotting seat on e-ticket. I refused to pay any amount and asked him to make a confirmed ticket. He told that I will have to pay Rs.250/- as penalty (called Excess ticket). So, he charged Rs. 986/- (i.e. 736 250) for making this 2nd ticket. Please note I was asked to sit on some vacant seat and due to this I could not get even the basic facility of a pillow, sheet etc., although I was travelling after doing the hectic job at the work place. At Bina, another TTC came and asked me to change berth (probably this was my confirmed seat on the e-ticket purchased in advance) and another lady (who was having many sheets and pillows), was asked to shift to my earlier place. I was forced to lodge a written complaint at your office on 29.04.09 (only after waiting for the refund to reach me without making any complaint) and sent both e-ticket and 2nd ticket. (after scanning) but till date I have not received refund of Rs.986/- after a lapse of more than one month. Kindly expedite the process of refunding at your end.

Thanking you,

Yours sincerely

Dr. Shashi Prabha

Company: Indian Railways
Country: India

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