Indian Railways
TDR Refund

Hi,

Recently, i had a bitter experience with Indian Railways.

I had booked a ticket online via www.irctc.co.in.

On travel date, train was late by more than 8 Hours. Consequently, i did not travel using the ticket and raised a TDR for refund of money. As Per rules, if train is late by more than 3 Hours, then in case of icket not used for travel, 100% money is refundable.

However only 50% money was refunded. No explanation was provided as to why only 50% money is refunded despite repeated requests.

Following is details TDR along with detail of Ticket.

TDR Details

Transaction Details

PNR Number 6119174151 Booked On 10-9

Transaction ID 0065489995 Ticket Type eticket

Class 2A Internet Service Charge Rs 25.00

Date Of Journey 13/10 Ticket Charge Rs 1454.00

Bank utipg Total Rs 1479.00

Train No 3164 Railway Zone ER

From Station SEMAPUR (SMO) IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta

To Station SEALDAH (SDAH) Quota General

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 Manish Sonthalia 30 Male A1 0026 Booked

2 Payal Sonthalia 27 Female A1 0028 Booked

Reason For TDR: Train Late More Than Three Hours.

TDR Status: Admin Approved

Reference No: ekt200810140237148

TDR Filing Date : 14-Oct

Refund Status: Refunded

Refund Date : 13-Feb

Refund Amount: Rs.727.00

More than getting refund of 100% of money, I would want to know as to why wasn't 100% money refunded and why no explanation was provided.

Thanks & Regards,

Manish Sonthalia.

Company: Indian Railways
Country: India

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