Indian Railways
Refund for canelled train - not done

I had booked ticket from Jaipur to Balotra on Malani Express of 5.7.07 with PNR No. 250-274-3594 for my family and myself. When we reached the station at midnight, we were told that the train had been canceled because of heavy rains and floods. Thereafter I had sent the tickets to your office for cancellation and refund (Ticket Deposit Receipt TDR No B018487). After a long and tedious process, I was given only half the amount of the ticket as refund! The ticket cost me Rs 1827 whereas I was refunded Rs 913 only. This is not understandable because I didn't miss the train, I didn't choose not to board the train. It was the train which was canceled. Actually, Indian Railways should have compensated me for missed journey and consequential damages (which I think IR avoids in fine print), rather than deduct half of what I had paid. I request you to kindly look into it. Your people might be playing funny in this. Or your policies need to be reviewed. In any case, I request that the ticket should be refunded in full, and not partly.

Company: Indian Railways
Country: India

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