Indian Railways
Undelivered i-ticket booked in Oct till date

I have booked an i-ticket in IRCTC online to travel on 7th of Oct but till date I didn't receive that ticket. They didn't even reimburse my money till date. I have raised many mails to IRCTC concerned officers they say it is still pending. Its just a PING-PONG game with the Railways, Courier people.

Chain of Mails:

Undlvd IRCTC ticket

CRM DEPT PRAVESH to me 10/5/07

Dear customer

This is with the reference of your IRCTC ticket which could not be delivered as your address was not traced… and provided contact no was also not getting. Hence, you are requested to please suggest or kindly contact

040-27846141 / 27846242 / 55323852 / 66323852 / Mobile No. 9392474969 / 9392474972

392474969 / 9392474972

Mr deep

Awb no : 0546980174

Reference No. : 1136443721

CONSIGNEE: Venugopal Madugula

ADDRESS : 31 oversease garden vampuguda

kapra

CITY: Hyderabad

STATE: Andhra Pradesh

PIN : 500062

PHONE : 9440737499

Warm regards,

Pravesh Rajora

Venugopal Madugula to crm 10/7/07

Hi,

Please confirm for the cancellation of the Ticket.

Thanks,

Venu

Venugopal Madugula to crm 10/8/07

Hi,

Kindly confirm the cancellation of the Ticket, I am unable to see the status of the ticket.

Please do the needful

Venu

CRM DEPT PRAVESH to me 10/8/07

Dear Customer

Since your travel date is already over, pls suggest…

Warm regards,

Pravesh Rajora

(91- 11 - 26782429 / 32570995 / 9313605203

mailto: crm@del.overnite-mail.com

Venugopal Madugula to crm 10/9/07

I made alternate arrangements for my travel, till date I didn't get the ticket to cancel. I request you to let me know the possiblities to proceed further.

Venu

"courier@irctc.co.in" to crm, me 10/9/07

Dear Customer,

First of all, please get the ticket delivered and then surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.

Prefer your claim for refund to the following address attaching the originalcopy of the Ticket Deposit Receipt:

General Manager (Operations),

Indian Railway Catering & Tourism, Corporation Ltd.,

2nd Floor, STC Building,

1, Tolstoy Marg,

New Delhi - 110 001.

IRCTC will process the refund claim with the Railway Administration and

refund granted by the Railway shall be credited to your credit card

account

Regards

Rishi Raj

courier@irctc.co.in

www.irctc.co.in

>

>

> Dear Rishi

>

>

>

> Pls suggest the customer.

>

>

>

> Warm regards,

> Pravesh Rajora

> * 91- 11 - 26782429 / 32570995 / 9313605203

> mailto: crm@del.overnite-mail.com

>

> %__

>

CRM DEPT PRAVESH to courier, me 10/9/07

Dear Rishi

Today we have recd the ticket back from the destination, and is lying with

undersign, pls suggest the next course of action...

Warm regards,

Pravesh Rajora

(91- 11 - 26782429 / 32570995 / 9313605203

mailto: crm@del.overnite-mail.com

"courier@irctc.co.in" to crm, me

show details 10/9/07

Dear Parvesh,

Let the customer reply, then send the ticket back to him for further process of refund. In case of no response, please send the same back to

me.

Venugopal Madugula to courier 10/9/07

The vendor of the Ticket delivery say that they are not able to locate my address, where in get all Snail mails to the same address.

I will try to locate them and get it my self

Thanks for the suggestion

Venu

"courier@irctc.co.in" to me 10/9/07

Dear Customer,

There might be some problem at the time of actual delivery attmept. We

regret for the inconvenience caused...

Venugopal Madugula to courier

show details 10/9/07

Thanks for the concern by if it crosses 72 hrs with out cancelling the ticket I may lose all the amount, kindly do the needful.

Venu

"courier@irctc.co.in" to me 10/9/07

Dear Customer,

Amount will be deducted as per the railway rules. We cannot cancel your

ticket as the same is with courier and not with us. So, please ask for

ticket delivery from the Overnite Express and cancel the same

accordingly...

- Show quoted text -

Regards

Rishi Raj

courier@irctc.co.in

www.irctc.co.in

CRM DEPT PRAVESH to courier, me 10/9/07

Dear Rishi

Since the ticket could not be delvd as address was not traced, we do have

original ticket with us in delhi now, and the same is being sent to you,

under your kind attention, you are requested to pls confirm the recpt and do

the needful accordingly...

Sent under foc no : 530819685

Warm regards,

Pravesh Rajora

(91- 11 - 26782429 / 32570995 / 9313605203

mailto: crm@del.overnite-mail.com

Venugopal Madugula to crm, courier 10/23/07

Hi,

I have booked a i-ticket and I didn't get the ticket till date where as IRCTC site shows that it is delivered, the date of journey was on 7th Oct. when I called the courier people (Mr. Deep) they say that they them self will cancel the ticket and see to that my amount will be remited to my account which didn't happen yet. Please let me know how do I proceed further in getting this resolved.

Kindly suggest.

Thanks,

Venu

"courier@irctc.co.in" to me, crm10/24/07

Dear Customer,

Refer to the below mail. Your ticket is not delivered to you as per the

given reason by Mr. Parvesh. So, the question of delivery proof should not

arise. Kindly wait and let us check the status of your ticket for further

needfull.

- Show quoted text -

Regards

Rishi Raj

courier@irctc.co.in

www.irctc.co.in

Venugopal Madugula to courier, crm, tdrprocess

Jan 15

Hi Shiraj/Pravesh/Rishi,

Have some one looked into this issue, this had happened loooong back in Oct and I am still waiting to get back my amount spent, with my no mistake I had to suffer for such transactions.

With all this mail proof I have consulted my lawyer to sue, after keeping informed you people of such negligence from some end.

Rs/- 700 is no less amount to leave for its fate.

Kindly reply.

Venu

Company: Indian Railways
Country: India

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