I have booked an i-ticket in IRCTC online to travel on 7th of Oct but till date I didn't receive that ticket. They didn't even reimburse my money till date. I have raised many mails to IRCTC concerned officers they say it is still pending. Its just a PING-PONG game with the Railways, Courier people.
Chain of Mails:
Undlvd IRCTC ticket
CRM DEPT PRAVESH to me 10/5/07
Dear customer
This is with the reference of your IRCTC ticket which could not be delivered as your address was not traced… and provided contact no was also not getting. Hence, you are requested to please suggest or kindly contact
040-27846141 / 27846242 / 55323852 / 66323852 / Mobile No. 9392474969 / 9392474972
392474969 / 9392474972
Mr deep
Awb no : 0546980174
Reference No. : 1136443721
CONSIGNEE: Venugopal Madugula
ADDRESS : 31 oversease garden vampuguda
kapra
CITY: Hyderabad
STATE: Andhra Pradesh
PIN : 500062
PHONE : 9440737499
Warm regards,
Pravesh Rajora
Venugopal Madugula to crm 10/7/07
Hi,
Please confirm for the cancellation of the Ticket.
Thanks,
Venu
Venugopal Madugula to crm 10/8/07
Hi,
Kindly confirm the cancellation of the Ticket, I am unable to see the status of the ticket.
Please do the needful
Venu
CRM DEPT PRAVESH to me 10/8/07
Dear Customer
Since your travel date is already over, pls suggest…
Warm regards,
Pravesh Rajora
(91- 11 - 26782429 / 32570995 / 9313605203
mailto: [email protected]
Venugopal Madugula to crm 10/9/07
I made alternate arrangements for my travel, till date I didn't get the ticket to cancel. I request you to let me know the possiblities to proceed further.
Venu
"[email protected]" to crm, me 10/9/07
Dear Customer,
First of all, please get the ticket delivered and then surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
Prefer your claim for refund to the following address attaching the originalcopy of the Ticket Deposit Receipt:
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
2nd Floor, STC Building,
1, Tolstoy Marg,
New Delhi - 110 001.
IRCTC will process the refund claim with the Railway Administration and
refund granted by the Railway shall be credited to your credit card
account
Regards
Rishi Raj
[email protected]
www.irctc.co.in
>
>
> Dear Rishi
>
>
>
> Pls suggest the customer.
>
>
>
> Warm regards,
> Pravesh Rajora
> * 91- 11 - 26782429 / 32570995 / 9313605203
> mailto: [email protected]
>
> %__
>
CRM DEPT PRAVESH to courier, me 10/9/07
Dear Rishi
Today we have recd the ticket back from the destination, and is lying with
undersign, pls suggest the next course of action...
Warm regards,
Pravesh Rajora
(91- 11 - 26782429 / 32570995 / 9313605203
mailto: [email protected]
"[email protected]" to crm, me
show details 10/9/07
Dear Parvesh,
Let the customer reply, then send the ticket back to him for further process of refund. In case of no response, please send the same back to
me.
Venugopal Madugula to courier 10/9/07
The vendor of the Ticket delivery say that they are not able to locate my address, where in get all Snail mails to the same address.
I will try to locate them and get it my self
Thanks for the suggestion
Venu
"[email protected]" to me 10/9/07
Dear Customer,
There might be some problem at the time of actual delivery attmept. We
regret for the inconvenience caused...
Venugopal Madugula to courier
show details 10/9/07
Thanks for the concern by if it crosses 72 hrs with out cancelling the ticket I may lose all the amount, kindly do the needful.
Venu
"[email protected]" to me 10/9/07
Dear Customer,
Amount will be deducted as per the railway rules. We cannot cancel your
ticket as the same is with courier and not with us. So, please ask for
ticket delivery from the Overnite Express and cancel the same
accordingly...
- Show quoted text -
Regards
Rishi Raj
[email protected]
www.irctc.co.in
CRM DEPT PRAVESH to courier, me 10/9/07
Dear Rishi
Since the ticket could not be delvd as address was not traced, we do have
original ticket with us in delhi now, and the same is being sent to you,
under your kind attention, you are requested to pls confirm the recpt and do
the needful accordingly...
Sent under foc no : 530819685
Warm regards,
Pravesh Rajora
(91- 11 - 26782429 / 32570995 / 9313605203
mailto: [email protected]
Venugopal Madugula to crm, courier 10/23/07
Hi,
I have booked a i-ticket and I didn't get the ticket till date where as IRCTC site shows that it is delivered, the date of journey was on 7th Oct. when I called the courier people (Mr. Deep) they say that they them self will cancel the ticket and see to that my amount will be remited to my account which didn't happen yet. Please let me know how do I proceed further in getting this resolved.
Kindly suggest.
Thanks,
Venu
"[email protected]" to me, crm10/24/07
Dear Customer,
Refer to the below mail. Your ticket is not delivered to you as per the
given reason by Mr. Parvesh. So, the question of delivery proof should not
arise. Kindly wait and let us check the status of your ticket for further
needfull.
- Show quoted text -
Regards
Rishi Raj
[email protected]
www.irctc.co.in
Venugopal Madugula to courier, crm, tdrprocess
Jan 15
Hi Shiraj/Pravesh/Rishi,
Have some one looked into this issue, this had happened loooong back in Oct and I am still waiting to get back my amount spent, with my no mistake I had to suffer for such transactions.
With all this mail proof I have consulted my lawyer to sue, after keeping informed you people of such negligence from some end.
Rs/- 700 is no less amount to leave for its fate.
Kindly reply.
Venu
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