Indian Railways
TDR Filed not refunded

Hi,

I have filed a TDR long back on Feb however my money has not been refunded to my citi credit card account.

please find attached the TDR details, also please find the details below

TDR Details

Transaction Details

PNR Number 6321946033 Booked On 8-12

Transaction ID 0080745987 Ticket Type eticket

Class SL Internet Service Charge Rs 10.00

Date Of Journey 22/2 Ticket Charge Rs 385.00

Bank CITI DEBIT CARD Total Rs 395.00

Train No 2150 Railway Zone CR

From Station KATNI (KTE) IRCTC Zone GGM/WZ

To Station PUNE JN (PUNE) Quota General

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 Varun Yadav 26 Male S6 0011 Booked

Reason For TDR: Passenger Not Travelled.

TDR Status: Forwarded To Railway

Reference No: ekt200902230415910

TDR Zone: CR

TDR Filing Date : 23-Feb

Forward To Railway On : 25-Feb

Refund Status: Refund under Process

Refund Date: Not Available

Refund Amount: Rs.0.00

I have written 2 mails to irctc regarding this however I got the response stating

"The case of PNR No.6321946033 has been forwarded to CCM/CR Railway on 25-Feb. We have already issued Reminders on 03-Jul to concerned railway to chase up the case. But despite reminders refund is yet to be received from the concerned railway. Now we have sent another reminder on 9-August with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account."

Kindly look into this matter.

Regards

Varun Yadav

Company: Indian Railways
Country: India

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