Dear sir,
I have booked an e-ticket on 16 -01 -09 from chennai to vzm in chennai - bbsr express for dated 06-02-09 and I got the confirmed ticket for berth 0009 & 0012 in coach S7 with lower berth for both the tickets whereas while traveling We are forced to travel in the upper berth.
As we are advised not to climb up & with small kid, So during booking I have specifically mentioned to book for lower berth else not to issue the ticket on non-availability of lower berth and I got confirmation for lower berth while booking E-ticket and also during the boarding the train from the printed chart on S7 Coach, it was very much clear that We have LOWER BERTH TICKET, But We are harassed by T T E & forced to travel on Upper berth, Due to this we have faced severe physical & mental pressure and we request the authority to take not of this and take the appropriate action to avoid such incident and reply me at the earliest.
In case of no reply with action what has been taken I will have no other go but to book a consumer case against the railways department.
Hope for a suitable solution or compensation to me to make up this agony.
thanking you
your's faithfully
Siba prasad dash
(H/o Meenakshi Dash)
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