Respected Consumer Court Users & Admin,
I had placed 4 orders with Bag It Today on 5th July the details of order are as follows,
1) Samsung LCD TV - Rs. 17, 699 - Booking ID - 440031705
2) Samsung LCD TV - Rs. 17, 998 - Booking ID - 880134667
3) Reebok Fitness Kit - Rs. 3, 300 - Booking ID - 880134665
4) Samsung Camcorder - Rs. 11, 399 - Booking ID - 440031711
Out of these 4, LCD TVs had Surat Diamond Voucher worth Rs. 55, 000 Each and the Camcorder had the voucher worth Rs. 20, 000.
I had placed the order on 5th July and since then I have called them up on their customer care no. 01140502424 but everytime they said that "Sir we have some technical problems with our Voucher Department so we will provide you the voucher within a week."
Here is some of the call details that I have,
On 9th July at 3:52 PM I had a talk with a guy named Neeraj,
On 26th July at 3:42 PM I had a talk with some female but I dont have her name.
On 29th July at 2:30 PM I had a talk with a guy named Kuldeep,
On 11th August at 11:45 AM I had a talk with a guy named Prashant.
During the Ordering process they had PROMISED me that as soon as the product is confirmed we will SMS you the voucher details, and later they said they will email me the details. Customer Care people have taken my phone no. and email id many times but no SMS and No EMAIL. Also once they told me to write an email to "[email protected]" but even from there I did not get any replies.
Some days later they said we will provide you the vouchers after you have received your product as it is a new rule to give vouchers after product delivery but still I call them up but they give the same reply of Technical Problems and will give you Voucher after a week.
Please CC users, mods and admin I urge you to please help me as the Total Voucher value is Rs. 1, 30, 000 and its a huge sum. Bag It Today is of India Today Group and I trusted this group but I received FRAUD in return. Please help me get these vouchers.
Well now I have received a call and details are,
4th September &--gt; @ 2:30 | Kumar
4th September &--gt; @ 2:40 | Kumar's Senior, Mr. Jagannath
4th September &--gt; @ 2:46 | Dispatch Dept.
All of them said the same thing, I have to pay Rs. 7492 to club these vouchers i.e. 26 Vouchers X Rs. 5000 = Rs. 1, 30, 000
Please people at consumer court help me please.
Warm Regards.
Rahul Tiwari.
9821309680
0 comments