Individual
Complaints not attended

I have 3 addresses of sbi viz. [email protected]

2.head.sbi and3.sbi statements. While feedback acknowledges

emails/complaints, it gives a computer generated reply, asking to

wait for 7 days and if reminded later, the mail returns undelivered. There is a 'sbi card team' signing this ack. But I find that a to the point reply is not received mostly, and in one known case to me, it has not been replied even after more than a month!

I hold a sbi visa credit cardand because of this one way system (they will send email or even sms which donot have a system of accepting reply. Though this card is valid thru 05/12, I am constrained to think of discontinuing it (though I used it for few years).