PLEASE DO NOT BUY NOKIA PHONES.
Hi,
I purchased a handset of Nokia (E-71) from Mobile Store Dwarka sec-5 in September. Since then I have been facing Issues with the mobile and within very initial phase of purchase, I had to see Nokia Care center's face, twice.
First, when the Memory card got corrupt and all my data got lost including Phonebook and all important accounts.
Second, when the phone started showing "Insert Sim Card" error after every 10 mins. I had to reboot the phone by getting battery out each time and packaging it again after every 10 mins, making me do it a 100s of times in a day.
I had payed 18K, for this phone and what I got in return was Nokia Care center misery after standing there in queue for more than 3 hrs every time.
When I complained for this and submitted my mobile in Nokia Care center Dwarka Sec-4,
Jobsheet number: 224433527/100202/43,
I was assured that the handset is going to get replaced by Mr. Arun. After some time, I got a call that my handset is repaired.
I complained against this in NOKIA with the
Complain ID: 1-10743229575,
where I got response that since it is repairable, it will not be replaced.
Since in the very initial months, I have faced so many problems with the handset which a person buys for Rs18000/- from Market,
1) Nokia turns its face off from the customers after selling the product.
2) The phone they sell, is faulty and it goes on repairing it and does not provide a solution to customers problems, but even make them worse.
3) Nokia Customer Care executives say that you cannot talk to anyone else than us, so say whatever you want to say here. Now that we have got a response, we cannot do anything and neither can you.
4) They are not even ready to escalate the case to the higher level and said collect your mobile or forget it, as nothing can be done.
5) Why should we not buy phones costing 2000 and have these problems rather than buying phones of 18000 or higher. As anyways, Nokia is not going to do anything after selling the phone to you.
My sincere advise to all Indians, PLEASE DO NOT BUY NOKIA PHONES. Company turns its face off from the customers, after selling its products.
I want my phone to get replaced, else I will lodge an FIR against the company.
Vaibhav Kaushik
#09999007648
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