I am one of established customers of Reliance ADAG using WLL, landline as well as broad band connection. I have some issues which i felt needs to be brought to your notice since the kind of issue i am facing brings down the reputation of rcom.
I took my internet connection (user id 314044902934) on december and the first month bill itself was wrong in calculation. I fought with customer care for almost 3 months but finally to find my line disconnected. they took all my wires off. After a brief moment, another team from reliance called me back and said they will restore the line and solve my issues. I again paid the deposits afresh and took another connection.
To my surprise, the conenction was taken off again in a weeks time from connectivity for the reason that old dues are there. i had to take up the bill dispute again and made more than 100 calls to finally get a 600 Rupee Waiver.
When i am registering to rcom for online payment on 22nd May, till not i have not got the password mail from the systems. I called the customer care for over 50 times in 4 days to find out what can be done to give a payment but scant respect is given to my case and they are not able to generate a password for me to give payments through online systems. I have so far given 4 complaints till today and all complaints go to a closed stage before even solving my issue. I do not know how that can happen? It is surprising for me every time to lodge a complaint for the same case.
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