IRCTC
Wrong ticket booking

I had booked an e ticket on august 5, through IRCTC, however due to concurrency problems with IRCTC, ticket got booked with somone else's user id, even after I have proved that there was a mistake from IRCTC side & I am the real owner of the ticket, no action has been taken so far. Initially they replied to my email complaints but now they have stopped doing that too. Can anyopne just let me know, that to whom I can take this matter, so that it is properly addresses

Company: IRCTC
Country: India

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