IRCTC
I am not satisfied with your product and service

Respected Madam.

I belong a middle class family, I book a small e ticket business start but i loss so many money due to the problem of Railways, i am file so many time TDR against refund but not Response please look this matter, I am forward you all the mail copy,

& On Mon, 17/5/10, Sumit Kumar Gupta wrote:

From: Sumit Kumar Gupta

Subject: Fw: Refund the ticket amount.

To: "TDR", "toureast@irctc.co.in"

Date: Monday, 17 May, 9:33 AM

& On Tue, 27/4/10, Sumit Kumar Gupta wrote:

From: Sumit Kumar Gupta

Subject: Refund the ticket amount.

To: "TDR", "toureast@irctc.co.in", "irctc", "irctc", "railway minister"

Date: Tuesday, 27 April, 6:22 AM

Dear sir,

please refund the above pnr ticket,

Thanking you.

sumit kumar gupta

PNR Number 6222910459 Transaction Id 0084926634

PNR Number 2202712964 Transaction Id 0183481060

PNR Number 2531802619 Transaction Id 0183539633

Fw: Re: Fwd: Re: refund the amount

Sunday, 11 April 7:43 AM

From:

"Sumit Kumar Gupta"

Add sender to Contacts

To:

"TDR", "irctc", "railway minister"

Cc:

"irctc", "onestopshop"

Dear Sir,

I am mail so many times regarding this ticket, but not reply any positive, if ur unable the i call the ministry of railway and consumer forum.

Thanking You

Sumit Kumar Gupta.

& On Sun, 28/3/10, Sumit Kumar Gupta wrote:

From: Sumit Kumar Gupta

Subject: Re: Fwd: Re: refund the amount

To: "tdrprocess"

Date: Sunday, 28 March, 7:14 AM

Dear Sir,

I am say that no guard crtificate and any tte paper are received by passanger because they no0t traveelled,

So Please kindly refund the amount.

Thanking You

Sumit kumar Gupta.

& On Mon, 22/3/10, tdrprocess wrote:

From: tdrprocess

Subject: Re: Fwd: Re: refund the amount

To: "Sumit Kumar Gupta"

Date: Monday, 22 March, 7:56 AM

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case vide Pnr no.6419045675 has been regretted by North West Railway on dt. 30-jun stating that “As per records Passenger (s) with confirm status travelled on the ticket. For W/LPassenger (s) Original GC (Gaurd-Certificate) was not submitted. The case is repudiated. ”. Now we are sending 1 letter to North West Railway on dt. 22.03.10 for Reopen, stating that "Due to ticket was part wait list all passenger not travelled at the time of journey".with all the papers pertaining to your refund case. As soon as refund, if any, received it will be credited to your card account..

Please send your Guard Certificate or any Supported Certificate if you have against PNR NO.6419045675, which is given by TTE or Station Master or Other Railway Personal to You. In absence of Certificate, Refund cannot be Process. So, Please send your Original Guard Certificate to process the refund as given below address:-

To,

General

Manager (Operations),

Indian Railway Catering and Tourism Corporation Ltd.,

9th Floor, Bank of Baroda Building,

16, Parliament Street, New Delhi 110001

Regards,

Rajmani pathak

Executive (Refund)

tdrprocess@irctc.co.in

Sumit Kumar Gupta wrote:

Dear Sir,

Thanks for reply me.but i am confirmed that the confiremd ticket passenger is not travelled and also waitlist passanger is not travelled, this is wrong information by Railways through their letter no: C/IRCTC/6253/08/NWR on 30-jun stating that "As per records Passenger (s) with confirm status travelled on the ticket. I can challenged it and another thing how i guard certificate produce when the passenger is not travelled.they are husband, wife and senior citizen.

So. Please rerconfirm the railway other wise i file this case to higher authority.

Waiting your kind reply

Thanking you,

Sumit kumar gupta.

9831298597

& On Thu, 4/3/10, tdr wrote:

From: tdr

Subject: Re: Fwd: Re: refund the amount

To: sumitkumar_g@yahoo.com

Date: Thursday, 4 March, 12:31 PM

Dear Customer,

With Reference to your PNR No:6419045675, we regret to inform you that refund is not admissible as informed by Railways through their letter no: C/IRCTC/6253/08/NWR on 30-jun stating that "As per records Passenger (s) with confirm status travelled on the ticket. For W/L Passenger (s) Original GC (Gaurd-Certificate) was not submitted". In case you require any further assistance, please mail us at tdrprocess@irctc.co.in.

Regards,

Sajjan Kumar

tdrprocess@irctc.co.in

&-- Forwarded message from sumitkumar_g@yahoo.com &--

Date: Thu, 25 Feb 21:06:32 -0800 (PST)

From: Sumit Kumar Gupta

Subject: Re: refund the amount

To: care@irctc.co.in

Dear Sir,

This is my write pnr no 6419045675, RBR 229467,

Thanking You,

Sumit kumar Gupta.

& On Thu, 25/2/10, care@irctc.co.in wrote:

From: care@irctc.co.in

Subject: Re: refund the amount

To: "Sumit Kumar Gupta"

Date: Thursday, 25 February, 10:22 AM

Dear Customer,

Kindly confirm that you have sent us the correct ten digit PNR No./transaction-id.

Thanks & Regard

Rekha yadav

care@irctc.co.in

www.irctc.co.in

011-23340000 &-- Message from sumitkumar_g@yahoo.com &&&

Date: Wed, 24 Feb 00:05:10 -0800 (PST)

From: Sumit Kumar Gupta

Subject: Re: refund the amount

To: care@irctc.co.in

> Dear Sir,

>

> My pnr No is 641904567

>

> Thanking You

> Sumit kumar gupta.

>

>

> & On Sat, 20/2/10, care@irctc.co.in wrote:

>

>

> From: care@irctc.co.in

> Subject: Re: refund the amount

> To: "Sumit Kumar Gupta"

> Date: Saturday, 20 February, 7:19 AM

>

>

>

>

> Dear Customer,

>

> Please send us your PNR No. to assist you better.

>

>

>

>

>

> Thanks & Regards,

> Asifa

> care@irctc.co.in

> www.irctc.co.in

> 011-23340000 &-- Message from sumitkumar_g@yahoo.com &&&

> Date: Fri, 19 Feb 22:23:31 -0800 (PST)

> From: Sumit Kumar Gupta

> Subject: refund the amount

> To: info

> Cc: AVIK DAS, irctc,

> irctc, onestopshop

>

>

>> Attn Mr. G.G.M

>>

>>

Thanking You

Sumit Kumar Gupta

9831298597

Company: IRCTC
Country: India

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