IRCTC Indian Railways
I am not stisfy with Indianrailway service

I booked Online ticket for my parents with following details:- PNR no- 2161117220; Train no-0401 Lucknow Shatabdi Spl; journey date 14-06;Reservation from lucknow- delhi; seats 61, 62 in C6, dept time 5.50 am. we reached on time. The seat and coach was displayed on reservation chart. Train came on plate form at 6.30 without coach C6. When we talked to TTI he told that he will confirm. He gone to office and told that there is possibility to add some coach but After about 1 hr it was declared that C6 coach will not be added. and passengers can take back their refunds from counter. At counter when I approach the tkt clerk told that due to IRCTC online tkt the refunds will come directly to your account in 1-2 days. But still it have not received.

Due to above carelessness of Indian railways, my parents was unable to reach to delhi. He was suppose to go to delhi for medical checkup. He is suffering from paralysis attack and age is 61 yrs. Not only our time and money gone waste even total 68 passengers time and money gone waste. So I did the ticket by Gomti express next day in 2nd seating due to non availability of seats in AC chaircar even in tatkal. In 2nd seating my parents face lots of problem due to high temperature as well as heavy rush.

In terms of relief concerns:- a) It should not repeat in future. If any coach have problem then there should be some alternate for adjustment in other coaches of inclusion of another coach. b) If it happen there should be prior information to make alternate arrangements. c) IRCTC should not have any rights to waste money and time of any of the passengers.d) If I calculate the relief that should be in monetary terms :- refund of train fair refund of alternate arrangement that have made due to above irregularity Convance charges time loss. For me total will be aprox 10000/- (ten thousands)

Company: IRCTC Indian Railways
Country: India

  <     >