IRCTC Indian Railways
COMPLAINT AGAINST TTR s harassment
- 12-17-2010
- 142
I was traveling on March 15 from Mysore to Chennai in the Train No.6221 with my family. I went Mysore for a holiday and due to urgent message I had to return back to Chennai. I booked tickets through IRCTC website in A.C. 3 tier, PNR No. 4528339513 and PNR No. 4115899296 for my family (split tickets this was in Takkal quote to ensure confirm berth for my wife and daughter).
Since I was on holiday, I did not carry proof as mentioned in ERS but I was having photo identification on my credit card with my signature. Further, when tickets are booked the SMSs came to my mobile No. to give enough evident that I am the same person whose name tickets are issued.
Whtn T.T. came for tickets examination, I informed him the actual conditions. But, he misbehaved with me and with my wife. Further, he allotted my berth (B1 seat No. 47) to other passenger and asked me to pay either Rs. 3300 with receipt or Rs. 1500 without receipt. Alternatively, he asked me to go the Sleeper class so that he can give these berths to other passengers (for a price tag for his benefit). In the mid-night he called police in the Bangalore stations and pushed me to go the sleeper class.
I wish to know the following:
1) When I am buying the tickets through IRCTC website, which is government website and SMS has come on my mobile and I have shown credit card with my photo and signature, then why this can not be treated as identification?
2) I should be asked to deposit refundable amount, and once I reach destination and when I can bring the proof to that reservation care centre, my money can be refunded. How can you treat some one without ticket just because the person has failed to provide identification at that point of time? More over penalty is also very huge.
3) How can a T.T. decide that If I go the Sleeper Class, then my mistake of not producing Ids as per ERS is ignorable or if I pay bribe to T.T.as he asked Rs. 1500 without receipt. T.T. had very clear intention to take atleast Rs. 1500 from me. When I refused to pay, he has given ny berth to other passenger. I seek departmental enquiry againt this T.T.
VIKAS CHOUKSE
Company: IRCTC Indian Railways
Country: India