IRCTC Indian Railways
Pathetic Customer Service Unaware of job responsibility positive approach

TDR filed for the below mentioned tickets but not received the refund till date.

For 2 tickets it s almost 5 months over. This is really a deep concern for travellers / customer availing the service. As conveyed by service associate over phone that the turn around time for the refund is 90 days. Furthermore no satisfactory revert is received from your end over phone when ever called & very rudely replied. This is a disaster & a complete failure of Customer Service.

Arrange for the refund IMMEDIATELY with interest & reason for the delay.

PNR No. 6239517259

TDR Filing Date 23-Mar

Forwarded to Railway on 5-Apr

Reason for TDR Passenger Not Travelled

PNR No. 6437325474

TDR Filing Date 29-Mar

Forwarded to Railway on 9-Apr

Reason for TDR Train diverted to different route from Muri JN.

PNR No. 6244489984

TDR Filing Date 22-Jul

Forwarded to Railway on 2-Aug

Reason for TDR Train Cancelled

Note: If a particular train is cancelled or diverted to different route then the refund should be instantly. This is a total failure of the Indian Railway system.

If not resolved within 24 hours the same will be escalated to higher level of Railway Ministry with CC to Consumer Forum.

Many e-Mails send to tdrprocess@irctc.co.in but all in vain.

care@irctc.co.in

etickets@irctc.co.in

Furthermore nobody attends the phone nos.

011-23345900

033-22439045

033-22133207

Mails send to General Manager s East & North - Railway Zone

gm@er.railnet.gov.in

gm@nr.railnet.gov.in

Company: IRCTC Indian Railways
Country: India

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