Gd with the brochure which had been sent with my CC statement for the month of May tobuy 3products for the value of 2999 ivaluemart retail outlet. I had placed the order for 3 products to gift to a married couple, namely, mini sewing machine, electric mini iron, go duster & was entitled for a free electric mini iron, which did not reach on time. I had given my credit card details HSBC Credit Card for the said order. I have verified with the bank as it has been indeed been debited to my account statement dated 12/5 for Rs.3249/- The bank has provided the ref authorization code for the said transaction as 091226. I have been repeatedly trying the ivaluemart team on their given nos. & email ID for the clarification & refund of the same. But, to my dismay I have not been able to recieve any reply from them or contact them. The bank takes no responsibility for the transaction either. Later on 5th July 09 Mr. Bhushan from the admin dept mailed me that the products were not available & I should chose other products. With no choice left, but forced to buy three products I checked their site & placed new order for 2 REVERSIBLE GRILL& GRIDDLE and 1 GO DUSTER.I had mailed again on 20th Aug 09 & finally went there personally, there was no responsible person in their dept and Mr. Bhushan made me speak to Mr. Kamble & he assured to send the products in 2 days. Bu still I did not receive in 2 days but after calling them recd in a week on Thursday where the products were not the new one placed but the old which were supposed to be a gift to a couple & I already had the same. Uptill now I have not recd any reply or mail regd the products. I feel duped & no one to help.
I request you to please help me as the amount is not minisicule for people like me to let go. I am also aware that the bank is not responsible for the transaction carried. But with their credibility we believe that the details provided like the shopping pamphlet to the customer were genuine & go ahead to shop. Its my earnest request you to please help me in this matter & take a strict action regarding the same. Your co-operation in this matter will be highly appreciated.
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