Dear Sirs, Find below some mails which I have written to Jet airways, They are just not responding and unnecessary delaying. The best part is that they are just not accepting that it is there mistake, Iam really surprised to find that Jet Airways service is soooo bad. I want to drag them to consumer court and want to take all thedamages form them. I would like to get this published in the newspaper also, Please revert if any body can help
Dear Mr Singh,
Thankyou for your feedback&--I will get back to you.
Regards,
Kavya Shetty
Executive- Airport Services
Jet Airways (I) Ltd
Tel - 91 22 40191000 Ext 1287
Fax - 91 22 29254909
Deepak Singh
07/20 09:22 PMPlease respond to
[email protected]
To [email protected]
cc [email protected], [email protected], [email protected], [email protected], [email protected]
Subject Re: Fw: Delayed baggage in London;J.P. No.101794851
Dear Kavya,
Please refer to the telephonic discussions we had on Friday, 18/07, wherein you mentioned that you have a baggage policy with BMI for through checkin and you will be getting back to me in 2-3 days. Now I have some interesting facts to put in front of Jet Airways, which Iam sure they are aware of and are purposefully not accepting it.
I had followed the case with also my office in London and asked them to get in touch with BMI so that I can get the facts straight. If You will go to official BMI website (www.flybmi.com) and go to terms and conditions and then to booking terms and conditions, going to the heading transfer passengers-It clearly states that passenger with connecting journeys using separate tickets are not eligible for facility of through checkin or through tagging of baggage. Only pasengers with single ticket wih one booking are eligible for this facility.
Now in my case I Had my iteniary as follows-30 june Delhi-London Heathrow-Jet airways, Tckt No.5895741432235 pnr-Fueglq flight No.9w122
From London-Durham Tees valley (MME) it was -30th june, Airline -BMI, BD340, Ticket no-2365741432236, pnr-BD/H6FZ4.So i was not eligible for through check as I was having two separate ticket no.s and two separate pnr no.s.
So you can clearly see that it was entirely the mistake of the jet crew who asked me to through check in and did that eventually not being well informed about the terms and conditions, and because of that I lost my 2 days of work and eventually had to spend money from my pocket.(Please note that My company charges 1000 USD per day for the work I do for the client, that means a loss of 2000 USD for my company, besides the oppurtunity cost and harrasement and delay etc). Iam being very considerate till now to ask only for the amount spend from my pocket but still Jet airways is not ready to pay for the mistake they commited.
I have been really pushed around by Jet from long and still I have to waste so much time on mails and money on the phone calls to Jet since there is no response from Jet till now. Please take the corrective action fast as my patience is fast running out. If I dont get a quick response from Jet I will be forced to go to consumer court and offcourse to media.
Best Regards
Deepak Singh
& On Tue, 15/7/08, [email protected] wrote:
From: [email protected]
Subject: Re: Fw: Delayed baggage in London
To: [email protected]
Cc: [email protected]
Date: Tuesday, 15 July, 5:13 PM
Dear Mr Singh,
I will definately get back to you.
Regards,
Kavya Shetty
Executive- Airport Services
Jet Airways (I) Ltd
Tel - 91 22 40191000 Ext 1287
Fax - 91 22 29254909
Deepak Singh
07/15 04:52 PM
Please respond to
[email protected]
To [email protected]
cc [email protected]
Subject Fw: Delayed baggage in London
Dear Ms. Shetty,
Please find below the mails I had been sending around to all the sites of jet airways, but of course to no avail as i dont get a single reply. This is surprisingly a rection which i didnt expect from jet.
Anyhow I will be more than obliged if you will help me out on the issue.
Best Regards
Deepak
& On Mon, 14/7/08, Deepak Singh wrote:
From: Deepak Singh
Subject: Fw: Delayed baggage in London
To: [email protected]
Date: Monday, 14 July, 7:21 PM
Kind Attn-Ms. Ruchika,
This refers to my telecon with ms Rachana. Please find the complaint letter which I had written.
Deepak Singh
& On Mon, 14/7/08, Deepak Singh wrote:
From: Deepak Singh
Subject: Fw: Delayed baggage in London
To: [email protected]
Cc: [email protected], [email protected], [email protected]
Date: Monday, 14 July, 3:42 PM
Dear Wilky,
Please refer to our teletalk of today morning. I am forwarding the mail I sent to jetairways and also in the cc you can find the addresses it was forwarded to. I have got absolutely no feedback from Jet Airways and as discussed you can circulate the mail to all the corporate contacts so that we can show them how this airline operates. About the second option, I will wait for today and then will come back to you for excersing it.
TO JET AIRWAYS OFFICIALS-Iam really appalled and disgusted by the turn of events happening since 30th june wherein no support has been provided by jet officials (in london at heathrow airport and also at delhi international airport).and now no body answers my mail. However please be certain that I will not leave this here and will take it quite further (like going for legal action which I dont want to exercise but the attitude of JET airways is forcing me to. I lost two days of my work in Teeside because my checked baggage had now arrived, so I will not all tyhe costs to Jet Airways).
regards
Deepak Singh
& On Sat, 12/7/08, Deepak Singh wrote:
From: Deepak Singh
Subject: Fw: Delayed baggage in London
To: [email protected], [email protected]
Cc: [email protected]
Date: Saturday, 12 July, 11:09 AM
Dear all,
Please look into the matter and help me out. At the moment iam really disatisfied with the attitude of jet airways.
regards
deepak singh
& On Sat, 12/7/08, Deepak Singh wrote:
From: Deepak Singh
Subject: Delayed baggage in London
To: [email protected]
Cc: [email protected], [email protected], "deepak singh"
Date: Saturday, 12 July, 10:18 AM
Dear Baggage sevices,
I had flown on jet airways on 30th june from Delhi-London.on tckt no.5895741787140 pnr-fueglq. The flight was 9w122-Del-lhr and from heathrow I flew to Durham Tees Valley (MME) on British midland flight BD 340.My baggage tag no. was 0589 9W070983.The copy of baggage tag and boarding pass is attached for your ready reference. Iam also a J.P memeber from last many years and my J.P. No. is 101794851.
My baggage was through checked in by jet airways in delhi till Durham tees valley (MME). On reaching Durham Tees Valley I was suprised to find that my baggage has not arrived, and the airline officials made me wait for 1 hour. After checking my baggage tag they informed me that most probably my baggage has been left behind in Heathrow and I need to come to airport in the morning to check the wareabouts of my baggage. Also they informed that it is mistake of Jet airways as they had wronly throu cheked in my baggage (they categorically mentioned that it is clearly written in their website that they dpont except throu checkin baggages). I was flatly told that they will not be able to pay any compensation to me and also I will have to come to airport personally to collect the baggage as it is not their fault and they will not incurr any kind of cost for the same. I came the next day morning from hotel to airport (on01/07/08) but I was informed that they are not able to trace my baggage.and I need to call them in the evening from to know the status I had to go back to the hotel (an expense of 40 pounds in the taxi).when i called on evening my baggage was still not traced. Since all my clothes and toiletries were in my checked baggage I was forced to by some clothes and toiletriesIn Teeside (an expense of 20 pounds, reciept of 15 pounds is attached and 5 pounds is lost). Next day finally at 3.00 in the evening I got my baggage again travelling to the airport in taxi and coming back to hotel (Another expense of 40 pounds). I had to incurr total expense of 40 40 20=100 pounds without any fault of mine and I got my baggage after more than 40 hours. Needless to say I was out on some work but for two days I couldnt report to work as I was not able to work because of my checked in baggage. Because of this delay I had also to go through lot of emotional turmoil and harrasment. This was a fault on part of Jet airways. Anyhow when i came back to Heathrow on 09/07/08 I reported the matter to Jet Airways in Heathrow, and to my utter surprise I was bluntly told that it is a mistake of jet airways in Delhi and they are liable to pay compensation for the same and he gave me a complaint form which he directed to handover to the crew of (9w121.). Things didnt end here when I reahed delhi airport (10/07/08) to my horror I found that my baggage was this time broken (the lock and the handle was broken) by jet airways.(baggage tag no.9w314204). I again filed a property irregarailty report, since I had to travel to Vadodara a day after I got the baggage repaired by my own. I had called on 11/07/08 to jet baggage services in delhi (phone no.25675402/25654508) AND SPOKE TO MS DIANA about the incident which happened with me in England. She gave me an assurance that Jet airways will come back to me on how are they going to compensate me for the expenses and the mental agony I have gone through because of there repeated mistakes.
Please let me know how to proceed on the matter and get my money back which I already spent because of Jet Airways mistakes. I can be reached on my mobile at 9810608865.
I would offcourse will b forced to take a legal opinion and action if I fail to hear from Jet airways.
waiting for your reply.
Deepak Singh
802B Vardhman Complex Subhanpura High Tension road, Ellora Park.
vadodara-7, Gujarat.
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