Jetlite
Putting customer in a delimma

This is with regard to the ticket which has been booked in Jetlite flight no. S20108 from Mumbai toDelhi scheduled departure 7th june 7:20am. The ticket was booked and the itenary was printed (PZVYZH) dated 7tj june got printed for my mother who is a senior citizen and was sent to her to mumbai.

When in the morning she came to the airport she was denied boarding pass on account of non receipt of payment. She disn't had any credit card with her nor any money to buy another ticket as she was already carrying a valid jetlite ticket. How much harrassment she has to face and was under tremendous mental agony.

On being contacted with the bank people they replied that particular transaction has already been made and that amount has already been debited from my account and the application id no. is 062786 and the passenger reservaion code is PZVYZH.

Inpite of having valid ticket to travel my mother was denied to board. Considering the above facts and mental harassement by Jetlite authorities I request you to initiate necessary action against Jetlite and advise us the procedure to prosecute against the Jetlite airlines.

Company: Jetlite
Country: India

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