False commitments and misrepresentation of expected benefits – Just Dial sales person Imran visited us and gave us an elaborate spiel about expecting a minimum of 15-17 leads a day for the service if we list on Justdial; even when I pressed him for details – he kept saying – don’t worry – that’s the least you can expect for this service under our plan.
2. Another disconnect was our understanding of when the listing would be done – we were told that the listing would take 3 days, it took longer than a week – Mr. Rishi was quick to put the blame on Imran saying that the reason was Imran delaying to deposit the cheque
3. The 3rd disconnect was the incorrect listing the first time round– the details I shall not go into – I spoke to Rishi and Shilpi from customer service to resolve this; Rishi called me and told me that the category we wanted the listing on was unavailable since someone had already paid to have it as his/her exclusive category. Rishi then told me I was welcome to a refund; someone then called from customer service asking for category listing details – I believe that part has been taken care of – which raises the question; was Rishi lying about the exclusive deal??
4. Extremely poor experience with Just Dial sales team – I have to put on record, that another reason for my wanting to cancel my contract is the manner in which Mr. Rishi has been behaving; as can be evidenced with recorded conversations – his behavior has been rude and unpleasant. Examples:
1. I tried calling Rishi this morning 1053hrs – he told me he was traveling and would revert once he was in office; not having gotten a revert – I called him again at 1157hrs and 1613hrs; both times – he disconnected the call without answering; I then had to call your customer service line where Shilpi was able to get him on conference call without a problem! He along the subsequent conversation told me he did not have to explain why he did not return my calls! He also went on to cite some example where I had not returned his call a couple of weeks back!!! Is this the type of childish behavior that is condoned there??
2. When I requested a meeting with Rishi and Imran – Rishi told me I’d have to come to his office to meet him – he was happy to send Imran
3. I must also point out – Rishi has been quick to lay the blame on Imran whenever there has been a contentious area – the sign of a very poor manager! A subordinate is as good as his manager allows him to be!
And now - JustDial is asking me to use the service for the remaining money! Can you believe these people? They mis-represent services and want to take your money for free!
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