Justdial salespeople (Mr Salman / Mr Akaash Tiwari) had confirmed over phone that they will provide a platinum package for Maharashtra and Gujarat for our company. We signed the contract and paid the full amount in cheque. ISSUE 1:
After the cheque got cleared, i figured we received few calls for Mumbai but we were not receiving any business calls from Gujarat. I informed this issue to Justdial and Mr. Akaash via email and phone. Mr. Salman would never answer our calls after the cheque was cleared. After 1 month of repeated calling / emailing, Justdial finally accepted the mistake though they the cheque was cleared, gujrat contract was not executed and hence we did not recieve calls. We did not get offered Gujarat Platinum position as it was earlier promised by the above 2 salespeople. I demanded for a refund but Justdial refused to provide refund. I had no option by to go for Package deal.
ISSUE 2:
Till date we have not been offered platinum position for all categories in entire Maharastra. This has been confirmed by one of the justdial marketing executives. I am constantly calling / emailing Justdial but zero response from them to fix this issue. This is really frustrating coz i have been cheated. I was promised platinum position for both the states but i am not getting that deal.
ISSUE 3:
Ever since our Gujrat contract got executed, we have almost stopped recieving any calls. In the last 7 days we have received only 8 calls from Bombay and 1 call from Surat. I have informed this to the Justdial team but as usual no response.
ISSUE 4
The customer service response to email is pathetic. They never reply in a timely manner and no one is willing to take ownership of the problem. Everytime i make a call, they say someone in the cutsomer service team will reply back. I am sick and tired of Justdial and i wish i had never spent that money.
Request you to please assist us in this matter.
Thanks
Swati
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