My earlier complaint against Justdial was posted on 10-Oct. Today is 31-Oct. During this timeframe, there has been absolutely no progress besides Ms. Manju Menon calling me and assuring me that the problem will be resolved but no real action has taken place and i have not noticed any change in the calls we are receiving.
So issue was that we had paid for platinum position in 2 states - Gujarat and Maharashtra. But we only got platinum position for Mumbai city and package for Gujarat (which came after multiple phone calls/emails etc.).
After speaking to Ms. Manju Menon / Ms. Jayshree yadav from Justdial, post my complaint on 10-Oct, they said platinum position can only be provided in metro cities (i.e. in our Mumbai and Ahmedabad). Why wasn’t i told this earlier by their fraud sales people (Mr. Akaash Tiwari and Mr. Salman (naemshaikh@Justdial .com)) when we made the payment?? Since this is Justdial policy, i said fine, refund me the balance since i have paid for platinum position (and not package which is a lot cheaper) for the entire state - Gujarat and Maharashtra. They refused to do so.
Secondly, instead of giving us Maharashtra platinum position, they have only given Mumbai Platinum position. So i requested them to give me package position for rest of Maharashtra. They said "they are waiting for some management approval" to give us this position. Till date no approval and we are only getting few calls a week from Mumbai.
As for Gujarat: they have only given us package position. No platinum position in Ahmedabad. I requested Ms. Jaysheree and Ms. Manju to give me platinum atleast in Ahmedabad. They refuse to give us that despite the fact that their fraud sales people told us they will provide us the platinum position in MAH and GUJ. In fact Ms. Jayshree didn’t even know that Ahmedabad is within Gujrat! I have noted on many instances that some of the Justdial employees, which i have interacted with, are extremely weak with their Geography (especially Ms. Jayshree Yadav and Mr. Akaash Tiwari). We have hardly received ~10 calls from Gujarat since they have activated the package position.
Seriously, if you do business with JUSTDIAL be prepared to deal with morons who do not know their basic geography and also super fraud sales staff.
Last I heard from Ms. Manju Menon was few days after I had made my original complain on this site. That too I had called her up on their board line number. She said she will get back to me in a few days. No call from her till date.
0 comments