I`m a travel agent from Ernakulam. I was contacted by a justdial executive from Coimbatore to signup for advertising on Justdial.com. I paid Rs. 9023/- on 07-Feb-12 (Invoice # PX484.X484.120207134342.I1A80702) towards this and I was told that it is a return on investment package and the total return I would get was Rs .36000/-
On 12-Feb-12 I was contacted by Mr. Ajay Kannan (Mob. No. 9789689475) asking asking to move to platinum contract. He said I will need to pay Rs. 13, 236/- which would be on 12 month EMI. He told me that all the keywords existing for my basic package would be included in platinum contract. For first few days I got some leads then it stopped coming. I had several emails and registered to your Coimbatore office address but I never received any response.
I called up 08888888888 couple of time from different mobile number enquiring about Car Hire services and I was shocked to see that our name was not present in the list of operators and we did not receive the lead.
I had raised a complaint with your customer care department several times and I came to know that even though the an amount of Rs. 13, 236/- was charged to my credit card on 12-Feb-12 the contract was not registered until I raised a complaint. It was after a month on 12-March-12 the the platinum contract was activated. Why did you charge my credit card if you are not going to activate the platinum plan???
I made test calls and still I did not receive the leads and hence on 10-Mar-12 when I contacted your customer care executive Ms. Soumya she told me that it is better to move by law as she would not be able to help on this issue.
I have been cheated by your executive Mr. Ajay Kannan of Rs. 22259/-. I had a chat with other tour operators who have signed up with you during the union meet and even they are frustrated and we are planning to take this issue to consumer court for settlement if you are not resolving this issue immediately.
Just Dial is FRAUD!!! I can say that Justdial is India's No. ONE FRAUD ENGINE they make Fool. I had registered for Car Hire, Car Hire - Outstation and they have not included that in platinum contract.
Strong action must be taken against Justdial.
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