Dear Sir,
What is ur status ur customer care division inform to me that my handset is ready for delivery but service centre inform to set is send for replacement.
If u mail receiver is human being pls take the case as seriously otherwise don’t misguide.
Regards,
Sanjit
Bees Network Ltd.
Commercial House, 3rd Flr., 135, Canning St., Kolkata 700001
Tel.: 91.33.2231.9090 Cell.: 91.98315.44887
Fax : 91.33.2831.1001
We assist you to "achieve MORE... from less"
%%%%%%%%%%%%%_
From: Sanjit [mailto: [email protected]]
Sent: Tuesday, May 26 2:08 PM
To: '[email protected]'
Subject: RE: Case : 73374677
Dear Sir,
Today I recd a call from ur service centre that my hand set is ready for use can u confirm it is once again ur blunt or not.
I think u misguide to me and u have no any communication with ur service centre 033-2225-9009 or customer care executive those are pick up phone on 1800-11-1800 ext 4.
Pls show and try to maintain goodwill on my label on the behalf of ur company.
Regards,
Sanjit
Bees Network Ltd.
Commercial House, 3rd Flr., 135, Canning St., Kolkata 700001
Tel.: 91.33.2231.9090 Cell.: 91.98315.44887
Fax : 91.33.2831.1001
We assist you to "achieve MORE... from less"
%%%%%%%%%%%%%_
From: [email protected] [mailto: [email protected]]
Sent: Monday, May 25 4:56 PM
To: [email protected]
Subject: Case : 73374677
Dear Sanjit,
Thank you for contacting Sony Ericsson Support Center.
Sony Ericsson is a customer driven organization, committed to delight the customers. We make a conscious effort to meet our consumer’s expectations.
With reference to your mail, we understand that again you have submitted your handset at the service center. We really apologize for the inconvenience caused to you. However, thank you for providing your case details and we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution.
We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
1800-11-1800
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Lalit
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73374677
Engineer: Shweta Gupta
CaseOpened: 29/Apr 13:00:23
Old emails:
Email:
To: [email protected]
From: Sanjit [email protected]
Dear Shwetaji,
I like to notice u that u want to confused like this:
Today on dt. 23/5/09 u reply me that my hand set is delivered on dt.12th May’09. On ur mail dt. 22/05/09 u reply me that my hand set is delivered on dt. 19th May’09
But I like to learn u that I collect my handset with ur service centre on both12th May’09 and 19th May’09 in same problem ofmy hand set K530i.
Pls note that I once again submit my handset of K530ifor replacement on dt. 20th May’09 as same complain IDis SEO0936311744.
I think urstaffs and engineers wants to return once again my handset in same problem.
THIS IS THE NATURE OF SONY ERRICTION SERVICE CENTRE AND COMPLAINHEARING STAFFS AND ENGINEERS.
Why r u all like to play the goodwill of Sony erriction, no problem itis nature where no body is responsible person are doing job. Only interest totake salary at the end of month any how.
Pls take bold action for resolve the matter if u can not do any thingthen why not u forward me any responsible staff mail id or contact name andnumber.
Regards,
Sanjit
Bees Network Ltd.
Commercial House, 3rd Flr., 135, Canning St., Kolkata 700001
Tel.: 91.33.2231.9090 Cell.: 91.98315.44887
Fax : 91.33.2831.1001
We assist you to "achieve MORE... from less"
From: [email protected][mailto: [email protected]]
Sent: Saturday, May 23 4:48PM
To: [email protected]
Subject: Case : 73374677
Dear Sanjit,
Thank you for contacting Sony Ericsson Support Center.
As per the feedback received from the service center, the handset hasbeen delivered to you on 12th May`09. We request you to confirm us whether youhave received the handset or not.
In case of further query, please feelfree to contact 39011111
(Prefixed by STD code of your city (From Mobile ornon-BSNL/non-MTNL No.)
1800-11-1800
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Shweta
Sony Ericsson Customer Care
The details of this case are as follows:
Case: 73374677
Engineer: Shweta Gupta
CaseOpened: 29/Apr 13:00:23
Old emails:
Email:
To: [email protected]
From: Sanjit [email protected]
Dear Sir,
I like to inform u that I collect/recd myhandset on 19.5.2009 from ur service centreafter that I once again submit my handsetat urservice centre with in same problem after chek by ur service centre engineer.
I hundred% confirm that they r severaltime misguide to me but I am a gentle andhave so many passion with ur service centre and ur respected mail.
Why not r u take any bold action forresolve the matter.
Pls try to replace the handset withcontact to ur service center ph. No. 22259009.
not r u take any bold decion altime misguide to me but I am a gentle and haveso many passion with urservicecentre and
Regards,
Sanjit
Bees Network Ltd.
Commercial House, 3rd Flr., 135, Canning St., Kolkata 700001
Tel.: 91.33.2231.9090 Cell.: 91.98315.44887
Fax : 91.33.2831.1001
We assist you to "achieve MORE... from less"
From: [email protected][mailto: [email protected]]
Sent: Friday, May 22 12:35PM
To: [email protected]
Subject: Case : 73374677
Dear Sanjit,
Thank you for contacting Sony Ericsson Support Center.
This mail is with the reference to your complaint regardingyour Sony Ericssonhandset K530i. As per the feedback received from the servicecenter, the handsethas been delivered to you on 19th May`09. We requestyou to confirm us whetheryou have received the handset or not.
In case you countenance any problem in future please highlight the same to uswewill be glad to assist you. We look forward for your kind co- operationandun
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