Sir,
I did a complaint by email last week as well as on call free number 1800-419-4040 and I was given the docket no. JAI 0905090006. The local Mechanics came after a day in the late evening, opened the fridge checked and found that the thermostat needs the replacement, they were not having the spare part so they went back with a word to turn back on next monday the 11th instant, I waited for two days and I contacted the call center again today, I was informed that mechanics mentioned there the reason for not entertaining the complaint was that the product is of some other company which is highly objectionable for me. They broke the bulb of the fridge and on the place of repairing it they reported this falls information. Is this the culture we accpect from a company like "Kelvinator"? Today a complaint has been registered again and the docket No. is JAI 1305090010. I want to say here that if this is the treatment we are left to receive from the authorised service centres, than what is the significance to ask a lot of questions at the time of lodging the complaint with service centres.
I request your intervention in the matter as I think this is against the ethics of the reputed companies.
Ravinder Singh
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