We purchased a Kent Water Purifier (Model Grand RO AK7021) from a Chroma Store in Rohini, Delhi on 5th August (Bill no.151-87155). We have been facing repeated problems in the product since purchase:
- The service engineer came to install the product on 8th August-- he found the unit defective (some problem with the UV- broken part). We had to go all the way back to the store to get the unit replaced, as Chroma was not ready to send the replacement to our residence.
- The replaced unit was installed by the engineer. After he left, the screw of the emergency drain at the bottom of the unit broke (after the tank was filled) and all the purified water drained out.
- We called up the Chroma Store on 8th evening, but they told us that the engineer would be sent only on 10th (Monday) as 9th August was a sunday. We called up the service engineer- Mr. Ajab Singh directly on his number and he came to us to replace the knob after much insistence and requests
- On the next day (9th August Sunday), the valve which was fitted to the main pipe line broke and the pipeline in the kitchen leaked. The valve is provided by Kent and seems to be of poor quality.
-Nobody attended our call from Kent's Consumers Service number 0120-4669666 on 9th August.
We are totally dissatisfied with the product and everyone in the family is feeling harrassed after having invested around Rs. 15000 in the product.
To add to the woes, we have wasted the entire weekend at the mercy of the Kent Service engineer or Chroma Customer Service to address our complaints.
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