On 26th Jan. ‘08 I took the flight no IT-653 to Lucknow in the evening for a weeklong meeting of my company there. And on return i took the flight on 2nd Feb. ‘08 back to Delhi. Unfortunately out of the 2 checked in baggages from my side, I was able to retrieve only one from the conveyer belt & the other one got lost. When I reported this matter to their ground staff they were able to tell that it has been probably taken away by a passenger who had a similar strolly. Upon asked that how could they allow passengers to leave the airport terminal without checking their baggage tags, i got a reply that these days nobody takes others luggage. Very surprising they are ignoring such an imp matter of security. Their ground staff encouraged me to take with me the other persons strolly. Unfortunately neither the ground staff has made any efforts to get in touch with this person whose name is Mr. K.N. Katiyar & he's traveled with a lady & an adolescent boy. Unfortunately because of this event now I’m forced to take leave from my work, as I’m based in Chandigarh & stayed back in Delhi waiting for a response from the airlines company or reverse contact with that individual. Also my strolly, which is in that person’s possession, has very crucial & imp things a list of the same is already prepared by me. After writing a mail to them I got a follow up call and they told me that the passenger details like residence address & mobile no. Also cannot be confirmed as he's been issued a ticket without these details by the travel agent.
I’m now totally frustrated & don’t know how to end this deadlock, as I’m now slowly & gradually buying what I’ve lost in that strolly. It’s costing me money & agony both.
Need some genuine advise as to how do I go about getting compensated.
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