Kotak Securities ltd Mumbai
Poor customer service from Kotak Securities

Hi this is Anirudha A. Deshapnde here.

I want to file a complain against kotak securities for not providing any proper treatment to their customer.

I have a Demat account with kotak securities.

The DPID: IN300214

Client Code: XLPJ9

Its almost 4 moths have been passed for a simple change in email address updation.

I have submitted them the documents and written application twice for the change in my registered email address.

Also i have done follow up with them by calling at customer care 25-30 times in last 4 months.

But these guys are not doing anything.

Also recently they have sent me one depository bill cum transaction statement in which they are showing the updated emailID.

But for me to log in to my account they have not updated the email address.

Also none of the senior person form kotak is addressing to this problem.

Because of this i am having huge problem for trading purpose.

Please look into this.

Thanks,

Anirudha Deshpande

9892597150