Hi Users,
I have a complaint with Kutumbh Care, Noida. This firm is a firm basically helping people to apply for PAN cards, fill their Income Tax Return. The firm's Noida is situated in Sector 27.
I have tried to fill my my ITR through this agency, filing ITR by Kutumbh Care was a pathetic experience for me. I haven't had such a bad experience in my whole life.
It was the time of March'09 when I felt like filing my ITR. I had more than one Form 16s so I felt like using service of some professional agency, since this agencies agent was coming to my office and some other colleague of mine had used their services in past, so I trusted them and call this guy. This guy said that a fee of Rs. 150 will be charged and your work will be done. It was pretty reasonable. Around 1 week before of last date of filing IT, I went their office at Sector 27. They took my docs and gave me a form. I filled that form and waited till I get a response. I waited there for 20 minutes and nobody came to attend me, I took as they might be busy as it was a month of March. After some wait I called the guy who gave me the form and handed over the documents to him. He told me that he'll compute the tax and revert till next day, then I can deposit my tax and forward the challan to them. Sounded great, I paid Rs 150 to him and came back to my office.
I waited for his call next day but no-body reverted. In fact after 3 days no body tried to contact me. In these 3 days I tried to call them around 40 times, nobody picked the phone. Since only 2 days were left for the last date, on 4th day I went their office. I was shocked to see that there was a board of "CLOSED" on the gate, but it wasn't latched from inside. I felt like inquiring inside, so I moved in. I saw that all the staff were their busy with chatting and all. I called the guy and asked why they are not picking the phone and is my computation sheet ready. The guy responded irresponsibly that "Kya karein sir bahut load hai ajkal". Then I ask him to do right now. He then searched for my docs, which took around 20 mins. Then he anyhow convinced me that it will be done till evening. I said OK.
Again I was cheated, the sheet didn't come that evening but it was available to me till next day after noon. I deposited the tax online and forwarded the receipt to them. I was expecting that any acknowledge mail will be sent to me. But again the same "No Response"
Anyhow I managed to call them, they said that it has been done.
Now comes the 3rd thing the acknowledgment reciept, I asked how will I get my acknowledgment the girl replied brusque, "It will be after 30th August, and you'll receive a notification". Till date (October 25th) I haven't received any notification from their side about the acknowledgment. It's really really pathetic.
For other I'll only say "BEWARE of these CHEATERS, NEVER EVER TRY TO FILL YOUR ITR thru KUTUMBH CARE, NOIDA". These guys are really really SICK
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