This complaint is particularly for the franchise operated at Brookfields, Bangalore for Lakme Salon. I had gone for hair coloring two weeks back. When the staff applied the color, I could feel uncomfortable as I could feel a burning sensation on my scalp. I reported the same to the staff, but she informed me that it usually happens. During the 45 minute, period, I gulped down few glasses of water and juice as I felt slightly dehydrated.By the end of 45 minute, I requested the staff to just wash off the color. I requested them not to dry my hair using a hair dryer and just came home.
At home, I noticed that hair color wash was not done properly. My ear was completely blocked with the sticky hair color. I had to use around two packs of johnson buds to clean my ears. Since then, am having a burning sensation on my scalp. I feel uncomfortable when I got out in sun, since it gets worse.
I reported to the owner of the salon, but was shocked on her unprofessionalism. Insteading of assuring me to come immediately, so that they can look into the problem; instead she told to come a day after as she was busy with meetings, etc. And that too, she gave me an odd timing. I informed her, that I donot have any issues with the salon. The only thing I want is the chemical compostion details of the hair color. Which she was not ready to provide, and instead asked me to come and visit the salon, so that they can suggest some treatment. I had been to the salon two times, but for the first time, she refused to meet me though she was present in the salon. Instead asked me to wait for an hour, which she knew I could not as I had babies. Second time, I went to meet her at the specified time given by her, but she didnot made to the salon. The receptionist tried to contact her for an hour, but she was not available.
She had not even tried to contact me.
I had gone to dermatologist and is currently undergoing treatment of my scalp.
Here, its not a mistake of Lakme Salon, but the onwer of franchise and the inexperienced staff member.
Let me know how this complaint will be attended to and what are the actions that comply to the franchise.
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