Dear Sir,
We had logged a complaint regarding non-charging of laptop battery earlier on 17-9 Vide complaint No P4S6G3K. We had recently learned from lenovo's website that it has arranged for a free battery replacement program for the faulty batteries for the 3000 N laptops. This information wasn't passed on to me when I had actually logged the complaint and instead was given a quote for purchase of new battery. The following is the weblink where lenovo has published the information
http://www-307.ibm.com/pc/support/site.wss/document.do? lndocid=MIGR-69671
Inspite of the repeated requests over emails and calls to the call center there hasn't been any reponse from your end till date. Request you to look into the issue and arrange for the replacement which I am entitled for. I am attaching below all the emails I had sent earlier to the concerned authorities.
Thanks,
Rajeswara Rao. G
Ph: 9391031058
On Sun, 21 Dec Rajeswara Rao Gopineedi wrote :
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> Reminder --2
> For the last one week i was lodging complaint at call center over phone and sent 2 reminders over e mail. But no response. Please look into this arrange for replacement. Go through my earlier mail as follows.
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> Dear Sir,
>
>We had logged a complaint regarding non-charging of laptop battery earlier on 17-9 Vide complaint No P4S6G3K. Please find attached below the complaint details.
>
>Whereas after checking the Laptop at Hyderabad service centre recommonded me to purchase the new battery since it is out of warranty.
>
>Now We had recently learned from lenovo's website that it has arranged for a free battery replacement program for the faulty batteries for the 3000 N laptops. This information wasn't passed on to me by you when we had actually logged the complaint. The following is the weblink where lenovo has published the information
>http://www-307.ibm.com/pc/support/site.wss/document.do? lndocid=MIGR-69671
>
>Since we had logged the complaint much before 1st October and all the specifications match, we request you to arrange for a replacement battery immediately
>
>Thanks,
>Rajeswara Rao.
>Ph: 09391031058.
>
>
>On Thu, 18 Sep 2008 Rajeswara Rao sent e maiil to [email protected]
> >
> >Sub: Compaint No -P4S6G3K dated 17-9
> >
> >I have purchased note book on 3-6 and taken extended warranty for 3 Years from 26-1. Now the battery is not working. Now I request you to look into this and arranage for replacement.
> >
> >The Note Book details are
> >
> >Machine Model/Type N0- 0768/A49
> >S.No -L3EX629
> >
> >for further details contact on 09391031058
> >
> >Rajeswara Rao
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