Dear sir,
Myself is faizal usman mailing on behalf of Dream Jewels Intl, commercial Street, Bangalore-1. We have taken AMC for both our LG airconditioners on 29-3-09 via invoice no. ARSSABANBA108/3505 & ARSSABANBA108/3507. Currently one of my AC is not cooling. I complained to the service engineer (Mohammed Ghouse mob no.9739983475) on 7/04/09 who attended my complaint & after checking told me that the unit has to be taken to their service centre. He promised me to take it within 3 days of time. When found unattended i made a call on 22-04-09 to him to enquire. To my surprise he asked me to register the complaint at customer service. He could have told me the same on 7th of April. Anyway i registered my complaint with Mr. Prasad on 28-04-09 (Ref no. S9C42203479). He also assured me quick service. When i found no response, i again called Mr. Mohd Ghouse on 29-04-09 who assured me to take the unit on 30-04-09 morning. When he didnt turned up, i called him again on 30-04-09 afternoon. He told that he has to get 4 persons to do the job & only 2 are available. Since 1st was a holiday being May day, he guaranteed me his visit on 2nd may. Not finding him i called him up on 2nd & he told me that he will be available by evening. Again false commitments made me to call the customer service. I talked to Ajith Balakrishnan who didnt please me with his talks. He was not bothered to attend my complaint, rather than he was telling me that, they would charge for the transportation. But i never asked him anything regarding the payment. Sir, i have taken the AMC for 2 yrs & in the initial stages itself if i am facing the problem, i dont know what level of service i will be getting later on. We are a part of Dream Group having 4 showrooms (Dream World, Dream Jewels Intl, Dream Shoppe & Dream Land) in Bangalore. All are showrooms have LG AC's. With this level of service i am sure we wont be opting anymore for LG. If i am not attended at the earliest, i would not mind moving to the consumer court to get justice.
Regards
Faizal Usman
Partner
Dream Jewels Intl
No.19, Narayana Pillai Street,
3rd cross commercial street,
Bangalore-560001
080-41232528
09901995501
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