1. On 16th August I finalised a washing machine model LG Tromm 5.5 KG fully auto (WD-80485NP) and paid in full via cash Rs.21072 (Rupees twenty one thousand seventy two only). The machine was supposed to be delivered within 48 hours by EZONE (CR Avenue, Kolkata).
My requirement also was of emergency nature.
2. After the machine was not delivered within two days as promised, continuous prodding from my end to ezone, LG service etc resulted in the delivery of the machine on 28th August.
At delivery, the machine was found to be defective (one of the leg stands is damaged as a result of which the machine is tilted towards one side). The service man from LG (Mr. S. Das, mobile number 91 97487 40423) was hell bent of demonstrating the machine without any heed to whether I was ready to accept the machine or not. He even asked for a hammer so that he can simply beat the stand into proper shape
My firm refusal to accept that machine resulted in being told that the machine can NEVER be replaced as you do not have a replacement policy. The best I can hope for would be that they would collect the machine and get it repaired. After a lot of argument, the service man went away after telling us that it was not his responsibility to do anything. He can only report this incident to his superiors
3. I again called up LG service, Ezone etc and after one week or so, Ezone and LG at last promised to replace the machine. This was around 10th September. This was confirmed by Mr. Tipu Sultan (91 97487 40407) who is supposedly in charge of replacements at your company (LG)
4. Then nothing happens as usual and whenever I call up any of LG company execs, I am fed the staple message that my replacement was "under processing" and it will be " done soon"
5. I continue my phone calls and physical rounds of Ezone in order to get a response. Remember, I had an emergency requirement of a washing machine
6. On 25th September, I was promised by Ezone and LG (the Ezone floor manager called up his LG counterpart) that my machine will definitely be delivered on 26th September. I skipped office, my mom also stays so that we can take delivery of the machine. When nobody turns up till 3 PM, my mom calls up LG to enquire whether the machine is on its way. She is told that "Friday is still not over, you do not have any patience" and that too quite rudely.
No body turns up till 12 midnight. So I guess the Friday was actually over without delivery of the machine
7. Yesterday (Sep 27th), Mr. Tipu Sultan of LG calls me up in the evening and tells me that the machine cannot be replaced as that particular model is not available. When I ask him that if I select another LG model and the price could be adjusted, he says NO.
But he offers me my money back, but it would take another 15-30 days for me to get my money back
8 .Today, 28th Sep I get another call from Mr. Tipu Sultan that his men would come and collect the machine (take it back). They are supposed to provide me a receipt that they have collected the machine on behalf of LG
9. For once, today (28th Sep 2008) LG people arrive on time and collect the machine. They have also provided me a receipt duly signed by Mr. Tipu Sultan that they have collected the machine.
I do not know when I am going to get my money back...
Rgds,
Subhadip Nandy
The ABOVE MAIL WAS FIRST SENT ON 28th SEP today is 29th NOV, and I am still waiting for any response and my money back...
Update- 3rd Dec. Still no response to email. However, I call up LG service centre and they promise to resolve within 2 days (sounds familiar)
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