Re: FW: very irresponsible customer service (urgent attention needed)
From: [email protected]
Add contact
Sent: Monday, April 28 7:50:45 PM
To: MOHAMMED RAFIQ ([email protected])
Dear Customer,
We sincerely apologise for the inconvience caused to you, due to poor service support rendered by our Branch.
The particular points that you have raised is under consideration.
We would like to assure you, that necessary action against the concerned will be taken at our end,
so that such inconvenience to our esteemed customers is avoided in future.
Thanks & Regards
Aseem Khan
LG Customer Care
Greater Noida (UP)
0120-2560900
MOHAMMED RAFIQ
04/27 09:49 PM
To:,
cc:
Subject: FW: very irresponsible customer service (urgent attention needed)
Mohammed Rafiq Qureshi
SJK Compound, Kherani Rd, Saki Naka,
Mumbai 400 072
Cell:91-09323859703.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
To: [email protected]
Subject: Re: FW: very irresponsible customer service (urgent attention needed)
From: [email protected]
Date: Wed, 16 Apr 13:29:55 0530
Dear Customer,
We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned Branch service incharge and assure you that an immediate step would be taken in this regard. Please don't hesitate to contact our Branch service incharge Mr. M Ramesh if you need any more information on his mobile number 09820918268.
Thanks & Regards
Aseem Khan,
LG Customer Care
Greater Noida (UP)
0120-2560900
MOHAMMED RAFIQ
04/15 09:48 PM
To:
cc:
Subject: FW: very irresponsible customer service (urgent attention needed)
TODAY 27/4/08 STILL MY COMPLAINT OF CTV NOT RESOLVED NOR BEEN ATTENDED BY ANY ONE FROM YOUR SIDE EVEN AFTER MYSELF CALLING MR RAMESH MUMBAI INCHARGE.SHAME ON LG SERVICE
DISSATISFIED CUSTOMER
Mohammed Rafiq Qureshi
SJK Compound, Kherani Rd, Saki Naka,
Mumbai 400 072
Cell:91-09323859703.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected]
To: [email protected]
CC: [email protected]
Subject: very irresponsible customer service (urgent attention needed)
Date: Mon, 14 Apr 15:56:40 0530
Mohammed Rafiq Qureshi
SJK Compound, Kherani Rd, Saki Naka,
Mumbai 400 072
Cell :91-09323859703.
To,
Moon B Shin,
Managing Director, LGEIL
I Mohd Rafiq, had purchased a LG flat slim model no 29FG2RGE CTV on 12th January from Ajanta Electronics, Sakinaka, Mumbai. The TV was faulty having patches which on complaint the dealer got it replaced but the replaced tv too consisted of the same problem which then the dealer forwarded to the company.
A technician was sent from the company who visited my place and adjusted some yoke in the tv which was of no use and indeed the patches increased to the worst. Then the tv got replaced by the company on 12th February. The replaced tv had the same problem on which i asked for a Senior engineers assistance, To which a technician Mr Rajbhar visited and said that he would send his senior to see the problem. A senior engineer Mr. Singh visited my place after 2-3 days and to my surprise he explained me the difference between a Mercedes car and a Maruticar. It was really great to know that you have people who can explain such things rather than what their work is, he assured and promised me of inquiring whether the same problem occurs in other tvs and would call me, but he dint returned even a call.
The other technician i.e. Mr Rajbhar said to me that your tv is cheap therefore it has such low picture quality which he said in front of the dealer. Is it that you make big promises about your globally renowned products that are said to be best in class and of the highest quality which your own technicians consider to be a cheap product.
Now i too think that your senior engineer and technician were correct about the quality of your product.
By now I am fed up of your cheap quality of service and product. I even called up the Mumbai Branch Manager Mr. Ankur Joshi (mobile no. 98194780154) on 11th April who assured me of returning back a call for a feedback and said that, "I KNOW MY JOB". And now even after 4 days I understand how much he knows about his job and on what basis LG appoints responsible people that too in customer services.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of your technicians, senior engineer, service manager and dealer. The dealer even insist me on getting other brands. You make big promises about the Quality Charter, your customer services, responses and quality products and even the 6 sigma's.
At the end i would like to say that I want a refund in a week or else i would to my dissatisfaction would hav to go to CONSUMER GUIDANCE SOCIETY and other such organisation to put a light on your customes services and your commitment to excellence and quality as mentioned in your advertisements and booklets.
I hope to notice some response or action as soon as possible
0 comments