Hi,
This is to bring to your notice about the service issue that we are facing for past some time. We are very disheartened by the services of LG India, as for past 18 Days we are given the false commitments by their team.
We have bought LG refrigerator from Kings Electronics Nerul on 24th March. The product worked fine for first few months. Then In August it stopped cooling (in fridge as well as deep freezer). Then their service personnel came and serviced the fridge. He told us then that if the same problems persist then we would have to change the compressor. Now from 22nd Feb, its not working again as the same problem has re-occurred. But this time only fridge is not cooling whereas deep freezer is cooling.
We have been complaining in LG services from that time but only once their service personnel have visited to diagnose the problem but then no one turned up to rectify the same. We have complained LG many times like 23rd Feb (complain no w8c 22301401)
3rd March (complain no w8c 22301401), 8th March (complain no w8c 22301401).
We have also called at many times at their service franchisee Shri Electricals, Sanpada.
On 10th march their customer care gave us the number of Mr Joseph Fernandes (9920816526) but we found that the services to this number are terminated.
No one from their side is able to tell us any specific reasons for the delay in the servicing.
We would humbly request you to take our case into consideration and help us resolve the issue as soon as possible.
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