Hello,
In case there is anyone on the other side listening, i would like to share my experience that i have had with LG. I had purchased an LG Split AC 1.5 ton about 2 yrs back. Till the time the System was under warranty, things were going fine. However soon after the warranty expired, i started facing problems. First the AC stopped cooling. After calling LG Engineer, he said that the gas from the AC had finished as the gas was leaking and this is a case of faulty installation. When i told him that the AC was installed by LG Engineers itself he had no answer. Anyhow, a few months after the gas was filled, again the AC stopped cooling and this time again the LG Engineer said that the gas has finished as the person who came the last time did not fill it properly. I was really upset on this as all the time it was LG Engineers who were visiting the site so why is it that the current Engineer will always blame the previous engineer. I don't care who the engineer is, for me its LG who is so careless. Going forward day before yesterday i logged a complaint that there was water coming out of my AC. The LG Engineer came and said that the AC drainage pipe was very dirty and cleaned it. Now for every time that the engineer comes home, he charges 441 standard charges. Please can someone justify why is this fixed rule where as the Engineer did almost nothing and took about 3 Minutes only. When i asked him, he was very rude (This is the same Engineer Mr Pradeep from LG who has been coming for the above mentioned cases), and said that he will take Rs 441 every time he comes home. And his statement during all his visits is that you will keep facing these issues and you will have to keep paying till the time you buy AMC from me. What king of statement is this?? How can you force someone to buy AMC and your engineer keeps doing stuff that ensures that i call LG every 2 months and keep paying him Rs 441 till the time i get fed up and buy AMC. I have done my homework to raise this with the Consumer Court and i will ensure that LG answers to all the torture that i have gone through.
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