Dear Sir,
I am very sorry that our company has purchased some Split Air conditioner from local market of Tatanagar (Jamshedpur) East Singhbhoomi. From the first day of installation the following complaints are lodged at you CCC on different dates, I am sorry for the installation some young boys were sent and they have after several persuasion installed the split AC but with a surprise all Gas was leaked and refilling was done by them. Again the AC was not working several complaints made and again one gentle man called engineer visited and informed that outer unit of 2 ton Split AC is not fitted properly and therefore the cooling effect is not their with an assurance that they will fix properly on 3rd Aug till that date I am following regularly but sorry no action till date. At present also at the time of writing this mail one AC of 2 ton is not giving proper cooling effect and second 1.5 ton split AC is simply giving fresh air as the functions are not working or their may not be Gas.
N9C61608128 DATED 16.609
N9C61608152
N9C61608171
N9C62409189
N9C62408078
N9C72400392 DATED 24.07.09
N9C72700584
N9C80410245DATED 04.08.09
N9C80705377DATED 07.08.09
N9C81100876
N9C81103283DATED 11.08.09
The Names of some of the executives who have very politely replied and cleared the complaints without attending or consulting the customer may I ask why they have done so? why I am forced to make regular complaints? the name of some executives are Mr. GARUV/MR RAHUL/MR.SAHJAD/MR PRASHUN/MR.VIPUL/MR.RAHUL/MS ARCHANAMS.RAJNI/MR.AFTAB/MS.MANJU/MS.RAVNEET.
I want to know when the AC's will be in proper working condition? if not may our company should go to Indian Court for getting the compensation? may we report the matter to media and local papers? I want a reply with ion 24 hours failing which necessary action against the company will be lodged including Police complaints at local police station which may please be noted.
ANTHONY MATHEW
General Manager (SEC & ADMIN)
AAPL Kandra
9771411849
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