I have taken housing loan for Rs 24.75 Lacs for my flat in Regency Estate, Dombivali. My loan got disbursed in the month of May 09. As per disbursement schedule given to me, interest / BPI of Rs 8306 was to be debited on 10th June 09, but it has not been debited from my account till date. Also emi of Rs 21879/- was to start debiting from my account from 10th July 09 which has not happened.
I have been following from last two months with Mr. Sunil Yadav (9821064242) starting from around 13th June 09. I told Mr. Sunil Yadav to please deposit the blank security cheque with proper amount filled in very sorry to say, the cheque is never presented in the bank till date. Each and every time I have spoken to him he told me that the security cheque which we had already submitted at the time of loan disbursal will be deposited in the bank within 1 day / two days.
I had also visited Jeevan Prakash (Fort, P M Road) branch of yours on 23rd July 09 regarding the same. There I met Mr. Anand Bihari Lal (Area Manager – 9833024535) and Mr. Sunil Yadav also personally. I explained to Mr. Lal the entire episode. He had noted down my query on a simple piece of paper assuring me that he will personally look into the matter. Even Mr. Sunil Yadav called somebody in front of me and asked the person over the phone to deposit my cheque next day but till today that also has not happened. I can give you documented proof that the cheque is not presented in the bank.
I happened to speak with Ms Sneha on 8th August 09 from recovery dept and she promptly updated on the status saying Mr. Sunil Yadav has misplaced my cheque. I asked about giving it in writing to me on which she told me that somebody from Mr. Sunil Yadav’s team will call me and I should speak to the person calling.
Later, Mr. Sunil Yadav called me on Saturday 8th August 09 (for the first time after such a long follow-up) just telling me to give a cheque of two emi amounts only to Mr. Ravi Bhagwani (9320002143 / 9766129900) of Regency Estate. I enquired him again about the security cheque I had given on which he told me that it must have been deposited in the bank during these two months. When I cross checked with him giving him references of several conversations I had with him, my visit to P M Road branch, he suddenly said he must not have received the security cheque and ECS form. Then I again enquired him about the loan disbursement procedure and brought to his notice that unless the security cheque and ECS form is not given the loan will not get disbursed and since my loan has disbursed, it is a proof that I had given the documents required. I also informed him that Mr. Ravi Bhagwani had done all the required formalities and also collected all the required documents as a part of disbursement procedure.
He was totally confused and was also not sure about the exact status of my cheque and kept on telling me that he is not sure what has happened. When I asked him straight if he has misplaced the cheque, he was neither ready to accept that the cheque was misplaced from him nor was ready to give me in writing but in turn was blaming me that I must not have given it only. I was very furious but kept my cool. He told me that he will not give in writing since he has not received the cheque and ECS form itself, I then again asked him if Mr. Ravi Bhagwani has not given him all the documents then Mr. Ravi should also be brought in the entire picture to which he seemed to protect Mr. Ravi by saying why to bring him in picture, he had not done anything and stuff like that. But he never accepted that the cheque was misplaced and was also not ready to give it in writing to me. He in the end again told me that he will not give anything in writing.
During this period of two months, Mr. Sunil Yadav was consistently arrogant, rude in his tone of voice, never remembered the case history I had to always remind him about the past conversations. He on many occasions even told me that “LOAN DENEWALEKO PADI NAHI HAI TOH AAP KYO CHINTA KARATE HO? ”
they are not readyto give me anything in writing but have started threatening me about sending recovery people at my place, harrassing me etc etc
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