I want to bring to your kind notice regarding the gross irregularities occurring in respect of distribution of LPG gas cylinders by Karuna gas agency, LPG distributors for West Nagpur Area, Nagpur.
1.First of all there is no proper response by the customer service personnel. We have to keep calling their number throughout the day, but nobody attends the call for booking of the gas.
2. Now in other agencies in Nagpur there is 2-3 days of waiting period for the refill from the date of booking, for them it is minimum 12 days and even after 12 days there is no guarantee of supply and we have keep on reminding that we are due for the refill. Later on enquiring the delivery personnel, I noticed that the LPG cylinders are sold at a premium rates (Rs. 200-250 extra) in the black market for commercial use and automobiles gas kits.
3. The LPG cylinders supplied by them are under weight. The delivery personnel also confirm this. Once they forcefully took my refill inspite of telling them that it is already in use for more than 2 days of use in the festival season(>6 hours of use) and when asked what they would do with already used cylinder, they replied they will put a new seal and supply it as normal refill to any customer and it is a normal practice going on for years.
I request you to kindly investigate all the points mentioned above.
This is also to request you, to keep my name confidential.
B. Venkateswaran
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