We purchased a Luminous inverter, Model# UPS/LB – 800VA, Serial/Mfg Code #972591 on 16/08/08 from Deep Electricals, Vikaspuri, New Delhi. We had also taken an AMC for its maintenance from the same dealer and his agents had come once in Jan 09 for the first AMC visit. It was working fine till 24/06/09, when suddenly it conked off. Since then it was a nightmare to get a complaint registered. The dealer said it is in the warranty period so to contact the manufacturers. But to get through their call centre and get a complaint registered took us 5 days. Finally the complaint (Complaint #302805) was registered on June 29, 2:04 pm. Now everyday we call up all the phone numbers available and are able to get through only after a few hours - just to hear that today definitely someone will visit and rectify the problem. But they never turn up and we remain under house arrest waiting for them. THIS IS TORTURE. THIS COMPANY SHOULD NOT BE ALLOWED TO CONDUCT BUSINESS IF IT DOES NOT HAVE A PROPER AFTER SALES SERVICE DEPARTMENT IN PLACE. THEY JUST WANT TO SELL THEIR PRODUCTS AND THEN FORGET THE POOR CONSUMER WHO STILL SUFFERS POWER CUTS DESPITE SPENDING SO MUCH MONEY. ARE THEY WAITING FOR THE WARRANTY PERIOD TO GET OVER.
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