We have purchased Luminous ion Sine Wave inverter from Shri Balaji Inverters & Batteries on Date: 05 September model no. ION Digital Sine Serial No. AOCLHF003692-0908 Rating 2500 VA. As per warranty card the warranty will last for a period of 24 months from the date of intitial delivery. But now we are facing problem in the inverter as such we made a complaint to Luminous office vide complaint no. DL-705010 at least two months back, engineer visited us after a number of calls and told us that there is a fault in the card and changed the card but the problem persisted after that also and as such we made another complaint vide complaint no. DL 7152528 again after numerous follow ups an Luminous engineer visited and told us that we will have to change the card again but nothing happened after that also. We made another complaint vide DL 715636 and then we had to follow up a no. of times and then the engineer visited and told us that they will have to take the inverter to the company still no one has visited and solved the problem. Now we are left with no other alternative other than to go to the consumer court and claim the damages for the agony and time we are wasting in calling them and following up. I think that Luminous people are waiting for the warranty period to be over.
Please take necessary action.
Regards,
Vivek Raheja
Jigsaw Edu Solutions Pvt. Ltd.
Director
91-9311065170
3208, 2nd Floor,
Mahindra Park, Rani Bagh,
New Delhi- 110034
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