Sir,
I, Meka prabhakar rao, Consumer no. 16037 of Madhavi gas agency, hyderabad 500 008 bokked on14/09/09 at 1036 hrs through easy refill booking (dial 1260). Serial no. 3 was informd to me. On 29/09/09 i approached the dealer and asked him why the gas cylinder was not delivered yet. Mr Ramjaneyulu, the propertier of the agency, informed me that they did not receive any information about booking. I checked the booking around 24/09/09 by dialing 1260 and found that the booking was registered. It seems that the dealer or the supply boy is playing mischeif.
Why don't you have a acknowledgement mechanism from the distributor whne the information is passed about the booking.
I want to convey and request the authoritie for favour. The area of the distrinutor is very wide. my residence is at a distance of 12 kms from the distributor. it seems that the consumers are very large in number and cover very wide are. we find it difficult to go there and personally book for want of time. The distributor never responds on telephone (23560040 & 23562956). one can very well check it by dialing. either it is engaged always or no response comes from them (only ringing sound).
you have to depute some responsible officer to look into the matter and if you open a counter (consumer redressel) at the distributor for couple of days you will come to know the real problem and see inumerable people gathering there and virtually fighting with the distributor.
you consider the proposal of opening another distributor either in Langar house area or Kakatiya nagar whcih fall under the same pin no 500 008.
you please mention the way to check booking made through easy refill booking whether it was conveyed to the ditributor.
meka prabhakar rao
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