Really afraid to mention that, after sales, service of Mahindra-Scorpio is horrible.
If you still want to listen why such hatred I posses for your organization here it is:-
My vehicle Scorpio-LX (TN-75-4503) met with an Accident in (Thondi- Ramanathapuram District) on 11/03, and i have given my vehicle for service in one of the Authorized and reputed Mahindra service centre that is (Susee Automobiles (Pvt) Ltd) on 12/03. The managing people asked me a time frame of 21 days for completing the work, i agreed fro the same. But when days went on with the service and repairing process i experienced the unexpected, they started to extent the delivery of the vehicle by pin pointing excuses (Mahindra is not supplying spare parts), I can’t believe that "IS IT SO".
I have spent nearly 10 days along with the mechanic peoples in the body shop, by putting pressure on the management peoples to get collected the required spare parts and get it done. Do u expect us to idle our time at your workshop???
After making me to struggle for 55 days, they agreed to deliver the vehicle on 06/05 by putting some constraints forward,
Constraints as follows
1.As of now we don’t have a fresh piece of interior Dash board (vital thing which add beauty to interior part of Scorpio), will get a new one later (but payment has to made now).
2. Dont has Scorpio-LX badge
3.Interior post cover.
All the above mentioned things will be provide with a months time (Words of Susee Automobiles Pvt (ltd))
As the parts being an old one (tear and full of scratch), It doesn't suit my vehicle, even i am not able to switch on the AC. But it being an emergency situation and keeping faith in Mahindra, I agreed for the delivery of vehicle. And all the payments have been made.
Did Mahindra expect the customers to roll their vehicle in this fashion? Is this the way to treat a Customer?
But now its already 54 days over, and again the old drama continues (Mahindra is not supplying spare parts in timely manner) and my vehicle parts are yet to be received.
In this scenario I request the customer support team to help me on priority to get rid of from my issues.
Latest information i received is talking to Area service managers will help me out, so please provide me the contact number of Area managers in Chennai or Madurai.
Note: For each service I have to drove nearly 240 kms.
0 comments