Mahindra Scorpio
Improper Service and repairs

Bobby Thomas
11-02-2009
296

I own a Mahindra Scorpio, Model - SLX, Regn No DL4CB 1965. The vehicle had a problem that it swayed to the left and had a lot of vibration and steering shake at high speeds. The vehicle has been repaired at Sterling Automobiles, Mahindra authorised service centre at Gurgaon. The company changed a lot of parts included back rods and after a total spend of rs 22000 was done including the service. Since the problem still persisted, I took the vehicle back to them. After which they sauid that an alignment needs to be done and I said I have already got it done from outside... They said that we only approve our own Wheel alignment. They did wheel alighnement and again charged Rs 900 and said that there was a problem in the axel and that also needs to be changed. Now since I did not trust them anymore hence got the axel changed at another authorised centre. However the problem still persisted and I gave the vehicle back to Sterling Motors Gurgaon for rectification and service. The service done was pathetic as the mileage of the vehicle reduced to 7 kms per liter, the fog lamps stopped working. Now for the main problem, they said I need to give the vehicle back for 2 days. I gave the vehicle to Sterling Motors, Gurgaon again on 28/10 for the same. They called me a bit later that the brake shoes of the vehicle is not fine and ghence before rectifying that we would not be able to work on the vehicle. I said I dont want to spend any money at your service centre anymore and that I am really frustrated with the same. On this they said that tehy can help it. The test drive of the vehicle will only be done once the repairs are done as required by them.

I am a really frustrated customer and would want to take this matter legally up.

Just to reiterate, teh problem of the vehicle that it was bubbling and tyres vobbling were identified by my road side mechanic that it was an axel problem. I am stil surprised why Mahindra (Sterling Motors) took 2 weeks to identify that problem along with a billing of Rs 22000... The problem was identified witgh naked eye by our mechanic just by seeing the vehicle. Are the service guys employed at Sterling Motors are people who I think lear to repair the vehicle there iyself and need proper qualifiucations which I think is lacking. The service is bizarre, employees there are pathetic as if they are doing a favour to you by repairing your vehicle.

I am looking forward for a refund of Rs 22000 Rs 1000 (wheel alignment) rRs 27000 as compensation for harassing me as a customer.

My Phone number is 09811269180

Bobby Thomas

L-105/238,

Street No 7

Mahipalpur Extn

New Delhi 37