Dear Sir,
This is K.Porkovalavan from Chennai and I want to complaint the delivery and repairing performance by M&M’s Authorised Dealers Service.
My brother’s (Mr. SARAVANAN) Scorpio (Regn. No. TN09 AS 5065) vehicle had the accident during the month of may and we are hand over the accident vehicle on 02-06 for repairing with advance payment of Rs.1/- Lac by cash at your authorised dealer in Chennai (INDIA GARRAGE) having the service station at the following address after confirmed by them within 20 days the repairs will be completed.
VST Service Station Pvt. Ltd.
BYE-Pass Road
Poonamallee
Chennai – 600056.
We had handed over the vehicle for repairing as per the commitment of within 30 days it will be ready, but we are going to see the vehicle on 04-07 and surprised that, they don’t taken the vehicle for repairing till that date.
For that, we had made the complaint to one of your customer care executive on 07-07 vide you Docket Ref No. HG07 / 0046. After made the complaint they had immediately taken the vehicle for repairing purpose in shop floor and again they are committed within 20 days will be delivered the vehicle.
Now, the date is 13-08, and understand from your authorised dealer’s staff Mr. Jayagovind – Mobile No.9840358855 the vehicle is not ready due to some of the spares unavailability.
Now, I want to know that, have to wait another how many months to take a delivery.
I am waiting your immediate response.
K.Porkovalavan
91-44-9940496869
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