Dear All
The worst experience for selecting Make My trip!!!
Planned to go to Dubai on 17th Dec'08 with my 6-cousins, gave the advance & the passports to the Make My trip Guys 1 Month before the traveling date. But was not able to fly because of mismanagement & ignorance on the part of the counselors & operations team at Make My Trip.
Now Just see the Hurdles that were placed before me:
1) After 2 days of submitting the Passports I got a call from MMT (Make my trip) that one of the passport was about to expire within 6 Months. The same had to renewed in Tatkal for which I went to the Passport office & got it processed.
2) A day later I called MMT guys & told that I have submitted the documents for tatkal renewal. Here come one more head shot from MMT that one more passport is going to expire, please get that renewed also. That was such a careless job of checking the passport validity One by One.
3) I was told that if unable to get the passport renewed by the given dates, we have to bear the cancellation charges
4) Now Comes the Biggest One:-- I was able to submit the passports to MMT guys before the date given to me by him. But now after submitting the same I got a call after 2 days (on 13th Dec'08) that we will not be able get your Visa done as your Cousins are born after year :1985 and as per the policy either change your destination OR get the VISA stamped for the parents of three Parents who's children are born after 1985. Please note that the Additional VISA cost means (4500*3 =Rs 13, 500) more than the total package Quotation price given to you earlier. That was not possible as the parents were not having the Passports.
Then on 15th Dec'08 I was told by MMT guys that there is one more VISA type (MARHABA VISA) which we can get with just giving the ITR of the Parents, means saving that 13500 but that VISA will be available after 6 Working Days., which means either ways you will not be able to go on 17 Dec.
During all this, it was MMT guys who should have been trying and making this trip go smooth on the contrary I was the one who was regularly following up with them. They were highly irresponsible in not picking calls and not even calling back on seeing the missed calls.
I Just want to Know that was Make My Trip planning for Dubai Trip for the first time, or is it that the people who are the face of Make My Trip not worth it.
After all this mess I told them if possible send me on the date which was committed to me that is 17th Dec or refund my Money. After spoilling the family trip I got the money back after deducting Rs 8400 (1200 * 7) as cancellation Fees.
PLEASE TELL ME THAT THE TRIP WAS CANCELED BY "ME" OR BY "MAKE MY TRIP". INSTEAD OF COMPENSATING ME BECAUSE OF ALL THE MESS CREATED BY THEM, THEY GAVE ME A HIT OF RS 8400/-.
So please check & revert back on priority. As I am planning to got to Consumer Court for the same.
Thanks & Regards
Gaurav Luthra
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