1.I had booked a trip on 9/5/09 (saturday) paying a booking amount of Rs. 6000/-(for two). I cancelled it after two working days on 12/5/09 and requested for refund of booking amount after deducting their service charges.
2.They refused me any refund citing the reason that I have signed a piece of paper at the time of booking wherein it is mentioned booking amount is non refundable. This paper they handed over to me only after I made refund claim. They did not give me a copy of this paper at the time of booking.
3.They only gave me a receipt of Rs.6000/- at the time of booking saying after few days when the trip is confirmed they will call me and I have to make full payment then.
4. My argument is I promptly requested for refund in two days time and in the two days no confirmations on the trip has been given by the company, then why I will not be given refund minus their service charges. But they refused.
Can you please help me in getting the refund.
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