I AM THE REGULAR CUSTOMER OF M/S ROHAN MOTORS, YOUR AUTHORISED DEALER CUM SERVICE CENTRE AT NOIDA . PRESENTLY FACING THE WORST SERVICE / BAD BEHAVIOUR WITH CLIENT / NONAVAILABILITY OF WRITTEN SERVICE CLAUSES/ DARING ATTITUDE OF SUPERVISORS, TECHNITIANS, HIGHER OFFICIALS OF ROHAN MOTORS/ NO BOTHERATIONS OR RESPECTS FOR MARUTI's CUSTOMER CARE SERVICE.
DURING DEC, 07- I HAVE TAKEN THE SERVICE FROM ROHAN MOTOR. DURING HANDING OVER THE CAR NO SUPERVISER WAS AVAILABLE WHO CAN EPLAIN THE BILL WHICH WAS EXHORBITANT AND NOT MATCHING WITH THE DETAIL OF WORK. BUT NOBODY WAS THERE TO TAKE THE INITIATIVE ON BEHALF OF THAT SUPERVISOR WHO HAS TAKEN MY CAR.
CAR WAS NOT WASHED PROPERLY. ALL SEAT COVERS WAS CLEANED BY THEM BUT DURING HANDING OVER THE CAR THOSE COVERS WERE TOTALLY WET (NOT DRIED )/ CHARGED HEAVILY.
DURING MAY, 08- AGAIN I HAVE TAKEN THE SERVICE FROM ROHAN MOTORS. EXPERIENCED WAS SAME.
THERE IS NO CHANGE IN ATTITUDE OF OFFICIALS/ SUPERVISORS / TECHNITIANS.
THEY DARE TO EXPRESS THAT FEW OF IMPORTANT SERVICE (LIKE CHARGING OF BATTERY) WILL NOT BE GIVEN AS THE MACHINE IS NOT IN WORKING CONDITION (HOW WE CAN EXPECT THIS TYPE ATTITUDE / SERVICE FROM THE MAJORE DEALER UNDER MARUTI LIKE GIANT COMPANY).
THERE ARE NO SUPERVISOR IS AVAILABLE AT 6.30 PM TO EXPLAIN THE SERVICE DETAIL WHEN I AM TAKING MY CAR .
REALLY IT IS VERY UNFORTUNATE FOR US THOSE ARE IN BELIEF TO MARUTI AND THEIR AUTHORISED SERVICE DEALER.
PLEASE TAKE ACTION AGAINST SUCH TYPE OF DEALER AND IMPROVE THE VIGILENCE OF MARUTI INSPECTOR .
MY CAR NO. :UP 32 BJ 5229
MY MOB NO. : 09312424024
ROHAN MOTOR's NO. 0120-2556663 / 09868986224
I. SARKAR
NOIDA (U.P. )
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