Sub: Harrasment & Unsatisfactory Services given by Authorized Maruti Dealer at Panipat
Dear Sir,
With heavy heart I would like to approach your good office and place before you my grievance mentioned below:-
Recently, I have purchased a Maruti Swift VDI Car from your authorized dealer i.e.M/s Harisons Automobiles, G.T.Road, Panipat. I had deposited with M/s Harisons Automobile advance payment as under:-
(Rs.)
(i) Advance 50, 000.00 Cheque No.020204 dtd 27/01
(ii) EFT 2, 15, 000.00 Cheque No. 020210 dtd 09/04
(III) SBI 2, 30, 000.00 Cheque SBI dated 09/04
(iv) Cash 9, 712.00 Receipt No. REC09000064 dtd 09/04
(v) Cash 14, 448.00 Receipt No. REC09000063 dtd 09/04
(A) TOTAL 5, 19, 160.00
However when the bill issued by M/s Harisons Automobiles, I surprised to find that the same was issued for Rs. 501917.00. When contacted to Mr. Bali Sales Manager Harisons Automobiles for the above difference, it was clarified that an amount of Rs. 14448.00 was pertaining to Insurance and Rs. 400.00 for Temp. Registration. Charges. Therefore, the following amount was adjusted against my advance payment as mentioned above Rs. 519160.00
Bill No. VSL09000017 dtd 10/04 Rs. 501917.00
Insurance Charges Rs. 14448.00
Temp. Regn. Charges Rs. 400.00
(B) TOTAL Rs. 516765.00
From the above detail you will find that an amount of Rs. 2395.00 was excess charged from me. When asked from Mr. Bali, Sales Manager regarding the difference he did not give any satisfactory reply and plainly refused to refund the excess amount charged from me.
The behaviors and attitude of Mr. Bali was not up to the mark and I have no word to express my feelings that a reputed Company like yours such type of dealers have been appointed by your Company those are not competent to honor the genuine grievance of a customer.
Needless to mention here that I am an employee of M/s. National Fertilizers Ltd., (A Govt. of India Undertaking, Panipat)
Under the above circumstances I feel that your good office will look into my grievance and take necessary action at your end so that I can get the refund of Rs. 2395.00 which was excess charged by your dealer i.e.M/s HARISONS AUTOMOBILES, G.T.ROAD, PANIPAT.
An early action is requested please.
Thanking you,
Sincerely
(JAGDISH KHURANA)
Office Address:-
Administrative Building,
Finance & Account Deptt.
N.F.L.(A GOVT. OF INDIA UNDERTAKING)
PANIPAT-132106
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