My car met with an accident on 21-June-09. An Innova hit my car's left side as he tried to skip the red light thinking that its 10:30pm and he could..Unfortunately he hit my left back and my tyre rim, tail lights, bumber and the body part above the the tyre..ie the petrol filling cap area was damaged.
I had bought this car on 31-Dec-08 and hence all damaged parts could be replaced without any additional cost. I called the service station to inform them about the accident and they offered to pick my car as i work monday to friday. They sent a driver on Wednesday, 23-June-09 to pick up my car. They wanted me to submit my original documents with him like orignal insurance papers, driving license, service book and my RC.
The driver inspected my car, took the documents and went to the service station promising that, since the damage was not much I could get my car back by the weekend..I received a phone call from Okhla service station to verify details and to inform that my insurance claim was submitted the next day.
Since then I have made several phone calls to the Maruti suzuki allianz Okhla service station only to find out that the car has been sent to Mathura Road Maruti Body shop for parts replacement..No one called me to inform the status. 10 days ago, i managed to get the Maruti Mathura road body shop number and spoke to Rajdev. He said that since the parts of Alto were not available in the storehouse it was taking that long but he promised to return the card within 2 days as the parts just had arrived that day.
He informed me that the claim amount for the damage was around 14, 000 approx. I told him that the car was due for the 3'rd servicing as well and he said that it won't be problem. I offered to pick up the car but he said that he would deliver the car.
Its been 10 days now after the last conversation and my car has still not delivered. I spoke to Rajdev yesterday and he apologized and promised agin to send my car positively after the lunch time.
I came back from work to discover that the car had still not been delivered.
At this point, I am angry and scared for my car because no one bothers to tell me the status or call to inform the progress. My orignal documents are with them and it scares me that they might miss use my car and my documents..What if they mght have been driving it or causing damage to the engine.
Please intervene, if possible
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